Free Hawaiian Airlines Flight Attendant Interview Study Guide Questions and Answers
- Tell us about an emergency situation you were involved in, how did you handle it?
The situation was when my 12 year old daughter fell out of the bed having a epileptic seizure for the 1st time. Me and my ex-husband was totally caught off guard because we didn't know she had epilepsy. However my nursing training immediately kicked into effect. I remained calm, I turned her on her side so she wouldn't choke and held her there until the seizure passed. then I checked her to make sure she didn't hurt herself from the fall then proceeded to take her to the emergency room.
When emergencies and unforeseen deadlines arise, I quickly jump to address those and reorganize my priority list accordingly. - Tell me about your stressful moment at work and how did you handle it?
I think communicating well is a key to making sure I don’t get stressed or overwhelmed. - What drives you?
Working in a team and leading one, is my motivation to do a good job.
I work at a restaurant and all of a sudden had too many tables. I politely told each table that I would be with him as soon as possible and let them know what was going on. As a result all tables for happy. - A passenger is smoking an e-cigarette on the plane. What do you do?
I would politely ask the passenger to stop. If the passenger is unwilling to put out the cigarette immediately I will try to reason in the passenger. If the passengers unwilling to reason I will remove myself from the situation and get another flight attendant or Pilot involved. - There is a couple with a crying baby, the passengers around them are annoyed. What do you do?
Asked the mother if there’s anything you can do to help comfort her or her baby. If there’s open seats available elsewhere in the plane offer to move the couple that is complaining. if there are no available seats, Offer free headphones by three listening devices for a couple. - Why should Hawaiian Airlines hire you?
You should hire me as your flight attendant because I am confident that I am able to do the job that you require and more. As somebody who’s been working on the customer service field, I know how to manage expectations and most especially exceed them through my excellent service.
My core values align with the vision and mission of Hawaiian Airlines. My background in customer service safety and special-needs I’ll be a great asset to your company. - Why do you want to become a flight attendant?
I’m very energetic with an outgoing personality. - A passenger brought their own food on the plane. Another customer is complaining about the bad odor. What do you do?
- Tell about a time when you made a mistake at work & how you resolved it?
Actually I always double or triple times check what I need to do, before having customers. I don’t recall about any mistake with customers. But if I would be the face of it, I would ask a manager and have instructions to operate as much as I can to make our customers happy. - You are preparing for take off & one of the other flight attendants is texting & responding to social media, what would you do?
We are taking off now! I need your help! Could you help me? Speak to the others with a cordial manner. Read 28 Interview Experiences for Hawaiian Airlines from other Flight Attendants!