273 FREE Flight Attendant Interview Study Guide Questions and Answers
Air Canada
- Are you at least 18 years old?
- yes
- yes
- yes
- Are you a Canadian citizen?
- yes I am
- yes
- no
- I was given a scenario in which an elderly woman was stressed on the flight, a mother had a crying child and another person was getting upset over it. How would you as a team handle that?
- I will help one passenger and ask ... Continue reading this answer
- I will try to help them all if it will be not possible I will hand... Continue reading this answer
- I would communicate with my co worker and we would split up to deal with the t... Continue reading this answer
- I would assist with the mother and child , as well as other passenger upset fir... Continue reading this answer
- First I'll assist the passenger who is upset over it and the women who is stressed and make them comfortable I believe as a tea... Continue reading this answer
- How do you delegate between multiple tasks?
- Prioritize U... Continue reading this answer
- We should prioritize the tasks that are... Continue reading this answer
- Prioritize what is more importan... Continue reading this answer
- What are you passionate about outside of work?
- Aviation ... Continue reading this answer
- I like to stay... Continue reading this answer
- Helping others when needed, dance, singing karaoke... Continue reading this answer
- What would you say surprises people about you?
- Ability to spe... Continue reading this answer
- I play a lot ... Continue reading this answer
- That I am bilingual, a... Continue reading this answer
- What stands out to you as excellent customer service?
- Listening skills and ability... Continue reading this answer
- The quality of the job I do and the skill and knowledge... Continue reading this answer
- Great service, positive feedback, get... Continue reading this answer
- How do you show positive customer service?
- By listening the customer properly and helping him... Continue reading this answer
- Very first I will make them feel comfortable so that they can not face any... Continue reading this answer
- Being warm and inviting, active listeni... Continue reading this answer
- Do you speak another language? If so, what is it?
- English a... Continue reading this answer
- I can speak Punjabi ,Hindi, Haryanwi, and ... Continue reading this answer
- I am bilingual, but I do know others ... Continue reading this answer
- What have you noticed about Air Canada Flight attendants and what makes them stand out?
- Their politeness and helping b... Continue reading this answer
- the way they accommodate others an... Continue reading this answer
Air Transat
- Are you a leader or a follower?
- Leader
- Leader
- Why Air Transat?
- I am fascinated by AirTransit. The fact that it flies over 55 international destination and 25 different count... Continue reading this answer
- What would you do if a passenger didn't receive their special meal?
- I would first apologize profusely. I would ask them if they would prefer a small... Continue reading this answer
- At first, I would apologize to them for not receiving their special m... Continue reading this answer
- Tell me about a time you encountered good or bad customer service.
- At a restaurant, where the server was not attentive, did not smile or ask how sh... Continue reading this answer
- The server had forgotten what I ordered and d... Continue reading this answer
- Would you relocate if you are based in Montreal?
- I am from Montreal, moved to Picke... Continue reading this answer
- Tell me about a difficult situation you faced, how did you solve it?
- I had a customer who was unhappy with his meal, s... Continue reading this answer
- What makes you stand out from everyone else interviewing today?
- My Red blazer and... Continue reading this answer
- I have done a lot of customer service since I was 16, worke... Continue reading this answer
- What makes a good flight attendant?
- Attentive, exceptional customer service, empathy, reliable, posit... Continue reading this answer
- Love working with the public, love traveling,... Continue reading this answer
- What do our passengers expect from flight attendants?
- Excellent customer service, anticipate their needs, warm and wel... Continue reading this answer
- Honesty, responsibility, be... Continue reading this answer
- Tell us 3 characteristics about you?
- Loyal, empathetic,... Continue reading this answer
- Determined, pun... Continue reading this answer
Air Wisconsin Airlines
- How do you deal with a customer not complying with the rules and regulations if you are the only flight attendant on the plane and have no manager around.
- Empathizing but explaining that safety is the number one priority in a calm and assuring voice explaining why these rules are in place to keep... Continue reading this answer
- What are 3 things your current or last employer would say about you?
- She takes initiative, she has an eye out for safety, sh... Continue reading this answer
- What academics will be focused on?
- A customer is not cooperating with the seatbelt regulations, how do you handle this situation in front of other customers?
- For your continue safety with air Wisconsin all... Continue reading this answer
- I would go over the regulations with them and let them know that it is required to wear when the seat belt sign is on and it’s for their own safety an then I would explain to them if th... Continue reading this answer
- Communicate! I would use my communication skills to explain that put... Continue reading this answer
- Remind them plane can"t take off until seatbelts on, if esculates b4 take off, have them they will be escou... Continue reading this answer
- Address the passenger, calmly remind them of the rule and regulations the Airli... Continue reading this answer
- Let the customer know that safety is our first priorit... Continue reading this answer
- Your coworker leaves a mess before your shift begins every time, how would you handle this situation?
- Firstly find out if they need any help with anything. If not i... Continue reading this answer
- Firstly find out if they need any help with anything. If not i... Continue reading this answer
- I would say I would handled it by keeping a good attitude and not letting it ruin my day or enter fear with my job or tr... Continue reading this answer
- Communication to your coworker is key! Use good communicat... Continue reading this answer
- Ask politely if she can please clean around her area, mention that if u need to clean, u are spending your time taken from yo... Continue reading this answer
- Clean the area as soon as possible, speak honestly with the coworker about why teamwork is essential. Understand they want to get ... Continue reading this answer
- Tell us how your previous role prepared you for this one?
- I have several years of customer service, I work with the elderly and had to work with different types ... Continue reading this answer
- Well I use to work on a Cruise so I was gone a lot and I work 190 hours so that’s what I know is going to prepare me ... Continue reading this answer
- My previous role has prepared me to prioritize safety, ... Continue reading this answer
- I have been in customer service for most of my life. I was a flight attendant and it was the... Continue reading this answer
- While working 3rd shift for Wuesthoff Medical Center, my role was to provide care to 30 patient on the floor. Answering call lights, performing vital sign checks every 4 hours, comfort newly admitted... Continue reading this answer
- Do you have any questions for us?
- No
- Yes, is the tra... Continue reading this answer
- No, I don't hav... Continue reading this answer
- What does success look... Continue reading this answer
- Did you attend an open house?
- Yes
- Not yet
- No
- What city do you live in?
- Hilton he... Continue reading this answer
- Phoenix
- Cincinn... Continue reading this answer
- Wisconsi... Continue reading this answer
- India... Continue reading this answer
- Chicago
- Are you willing to move?
- Yes
AirAsia
- Are you currently employed?
- No
- No
- No
- No
- no
- No
- Where are you from?
- I am fro... Continue reading this answer
- Hubli K... Continue reading this answer
- Wilayah perse... Continue reading this answer
- Himachal pra... Continue reading this answer
- I m born and bro... Continue reading this answer
- Tell me something interesting about you.
- I'm funny and take it easy girl. 1st of ... Continue reading this answer
- I am an honest girl wit... Continue reading this answer
- I don’t eat sweets. Maybe once a year I’ll have cookie or brownie but , for... Continue reading this answer
- i am beautiful and have a beautiful smile.i... Continue reading this answer
- I am a very happy go cheerful person who... Continue reading this answer
- I am a very visual person I like vivid... Continue reading this answer
- I'm nomad!
- What are your hobbies?
- My hobby is dancing. It will... Continue reading this answer
- Dancing a... Continue reading this answer
- My hobbies are playing ba... Continue reading this answer
- my hobbies is playing video game.i also love ... Continue reading this answer
- Listening to music, coo... Continue reading this answer
- I like art, I can oil paint... Continue reading this answer
- Singing and... Continue reading this answer
- Is this your first time applying here?
- Yes
- Yes,it's my first t... Continue reading this answer
- Yes , it’s my firs... Continue reading this answer
- Yes
- Yes
- Yes
- Do you know which locations are flying from Thailand as Thai AirAsia?
- Malaysia
- Malaysia
- Which languages do you speak?
- English,Bahasa... Continue reading this answer
- Konkani English Hindi... Continue reading this answer
- Im comfortable with both English and Mala... Continue reading this answer
- English ... Continue reading this answer
- When can you start?
- Anytime
- When the company i... Continue reading this answer
- Whenever the company... Continue reading this answer
- Anytime as I'm no... Continue reading this answer
- What is your favorite food?
- Chicken and ... Continue reading this answer
- Chicken
- Sell this bottle of water to me.
- I can see that you're thirsty. ... Continue reading this answer
Alaska Airlines
- Tell me how you help make your coworkers feel appreciated.
- Since working as a team is so important as a flight attendant, make sure you let your co workers know how much you appreciated their help and ... Continue reading this answer
- Vocalizing it and letting them know ... Continue reading this answer
- I always go out of my way to help out, whether it's by surprising my coworkers with a morning coffee ... Continue reading this answer
- Tell me about a time when you had to give someone news that they didn’t like.
- I had to give them news that wasnt ideal so i sandw... Continue reading this answer
- When I was working in restaurants I always remember when the guest would ask to be seated with no reservation. I'd always be the bearer of bad news and let them know they need a reservation to dine in. I'd always offer the bar ... Continue reading this answer
- Tell me about the best customer service you’ve received?
- My hair salon was voted top of the Plateau in 2014, 2015. Customers in the area vote... Continue reading this answer
- The best customer service i recieved was someone went ab... Continue reading this answer
- When someone is attentive, listened to my needs, is friendly, warm, and welcoming. Who ... Continue reading this answer
- Why do you want to be an Alaska Airlines Flight Attendant?
- I embrace and live Alas... Continue reading this answer
- Describe the strictest rule at your job and how do you adhere to it.
- We are given a significant amount of autonomy as faculty, from how we run our classroom to the textbook and schedule choices. However, when it comes to administrative ... Continue reading this answer
- Every job has their own policies, but I can't really think of a strict rule from my previous jobs. The only strict rule I could think of was the dress code. In my previous job, th... Continue reading this answer
- Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?
- Since I worked Alaska flights when I was based out of SFO working for the biggest regional Skywest Airlines moving on to Alaska mainline was an easy feat . I had this qs in my video interview and I gave an example which I experienced several times while working this very short route between San Francisco and Orange County and the flight time was only 50 minutes. In this 50 min we had to do full beverage service . If you were working in first class on that flight, it was easy to do service since there were only12 first class passengers, but if you were in economy and almost always your the only fa who have to to do the service, and if it was a full flight it was hard to complete ser... Continue reading this answer
- I was asked to stand and tell a fun fact about a job that I volunteered for.
- Helped at the YMCA with after school program. Helped with homework ... Continue reading this answer
- Describe a difficult situation and how you handled it?
- Passenger complained out loud about a child making too much noise on a flight. Without making too much out of it, I offered the passenger a seat that was further aw... Continue reading this answer
- A fellow flight attendant is giving away free drinks to undeserving passengers and therefore being out of vodka for the passengers who had prepaid for drinks. When they said they would remind him of other passengers who were still needing drinks they were told he wouldn't stop & were asked how they would handle the passengers who were mad about not getting their drinks & who knew it was the flight attendant's fault.
- I would offer the passengers a differ... Continue reading this answer
- Apologize and off another ... Continue reading this answer
- Since there are different parts u need to focus on this qs so this is how I would answer it. 1) I would snag a few bottles of NEW each kind of liqour and put them on my cart to make sure we have enough for pax who will ask and pay for them since the other fa doesn’t care so last thing u want him to use rest of the liqour so make sure u save some bottles of various kinds for paying customer 2) after the service is complete u sit down with the FA and have a talk with them . Do it in a diplomatic way and if possible show them the service guidelines... Continue reading this answer
- The scenario my group had was a complaint from a passenger that the child sitting behind them was constantly kicking their seat. When we said we would speak to the parent we were told the parent was uncooperative & asked what we would do then.
- I would speak to the parent(s) in a calm yet authoritative tone and explain to them that the child is kicking the seat. I would offer the unhappy pas... Continue reading this answer
- With out making too much of a fuss, I would move th... Continue reading this answer
Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.