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283 FREE Flight Attendant Interview Study Guide Questions and Answers

Air Canada

  1. I was given a scenario in which an elderly woman was stressed on the flight, a mother had a crying child and another person was getting upset over it. How would you as a team handle that?
  2. How do you delegate between multiple tasks?
    • What are you passionate about outside of work?
      • What would you say surprises people about you?
        • What stands out to you as excellent customer service?
          • How do you show positive customer service?
          • Do you speak another language? If so, what is it?
          • What have you noticed about Air Canada Flight attendants and what makes them stand out?
            • Do you have a criminal record or have you received a pardon etc?
              • No
            • Do you have a passport?
              • Yes
             There are 34 more questions for Air Canada!

            Air Transat

            1. What would you do if a passenger didn't receive their special meal?
              • Tell me about a time you encountered good or bad customer service.
                • Would you relocate if you are based in Montreal?
                  • Tell me about a difficult situation you faced, how did you solve it?
                    • What makes you stand out from everyone else interviewing today?
                      • What makes a good flight attendant?
                        • What do our passengers expect from flight attendants?
                          • Tell us 3 characteristics about you?
                            • What do you know about Air Transat?
                              • What is your current job?
                                 There are 16 more questions for Air Transat!

                                Air Wisconsin Airlines

                                1. A customer is not cooperating with the seatbelt regulations, how do you handle this situation in front of other customers?
                                  • Your coworker leaves a mess before your shift begins every time, how would you handle this situation?
                                    • Tell us how your previous role prepared you for this one?
                                      • Do you have any questions for us?
                                      • Did you attend an open house?
                                        • Yes
                                      • What city do you live in?
                                        • Are you willing to move?
                                          • Yes
                                        • In 60 seconds, tell us something about yourself.
                                          • What was your most memorable customer service experience?
                                            • Do you have any customer service experience?
                                               There are 4 more questions for Air Wisconsin Airlines!

                                              AirAsia

                                              1. Tell me something interesting about you.
                                              2. What are your hobbies?
                                              3. Is this your first time applying here?
                                              4. Do you know which locations are flying from Thailand as Thai AirAsia?
                                                • Malaysia
                                              5. Which languages do you speak?
                                              6. When can you start?
                                                • Anytime
                                              7. What is your favorite food?
                                                • Sell this bottle of water to me.
                                                  • Which animal would describe you best?
                                                    • What do you know about being a cabin crew?
                                                       There are 8 more questions for AirAsia!

                                                      Alaska Airlines

                                                      1. I was asked to stand and tell a fun fact about a job that I volunteered for.
                                                        • Describe a difficult situation and how you handled it?
                                                          • A fellow flight attendant is giving away free drinks to undeserving passengers and therefore being out of vodka for the passengers who had prepaid for drinks. When they said they would remind him of other passengers who were still needing drinks they were told he wouldn't stop & were asked how they would handle the passengers who were mad about not getting their drinks & who knew it was the flight attendant's fault.
                                                          • The scenario my group had was a complaint from a passenger that the child sitting behind them was constantly kicking their seat. When we said we would speak to the parent we were told the parent was uncooperative & asked what we would do then.
                                                            • I would speak to the parent(s) in a calm yet authoritative tone and explain to them that the child is kicking the seat. I would offer the unhappy pas... Continue reading this answer
                                                          • Give a single word tag line that describes the character of the company.
                                                            • Integrity.
                                                          • Tell a "fun career fact" about yourself in 20 seconds or less.
                                                          • If you are hired, are you planning to relocate to your assigned flight base or would you plan to commute?
                                                          • Tell us about a time you went above & beyond someone's expectations & what the outcome was.
                                                            • Give specific details of a time when someone was disgruntled with you or your company in the past and tell how you handled it & what the outcome was.
                                                              • I was given a scenario in my personal interview of being on a crew with an extremely grumpy & harsh flight attendant who was rude to a passenger & insensitive to their needs and was asked how I would handle it when the person complained. Then after my response, I was asked if I would tell the flight attendant about the complaint.
                                                                 There are 59 more questions for Alaska Airlines!

                                                                Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.

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