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273 FREE Flight Attendant Interview Study Guide Questions and Answers

Air Canada

  1. Are you at least 18 years old?
    • yes
  2. Are you a Canadian citizen?
    • yes I am
  3. I was given a scenario in which an elderly woman was stressed on the flight, a mother had a crying child and another person was getting upset over it. How would you as a team handle that?
  4. How do you delegate between multiple tasks?
  5. What are you passionate about outside of work?
  6. What would you say surprises people about you?
  7. What stands out to you as excellent customer service?
  8. How do you show positive customer service?
  9. Do you speak another language? If so, what is it?
  10. What have you noticed about Air Canada Flight attendants and what makes them stand out?
 There are 36 more questions for Air Canada!

Air Transat

  1. What would you do if a passenger didn't receive their special meal?
  2. Tell me about a time you encountered good or bad customer service.
    • Would you relocate if you are based in Montreal?
      • Tell me about a difficult situation you faced, how did you solve it?
        • What makes you stand out from everyone else interviewing today?
          • What makes a good flight attendant?
            • What do our passengers expect from flight attendants?
              • Tell us 3 characteristics about you?
                • What do you know about Air Transat?
                  • What is your current job?
                     There are 16 more questions for Air Transat!

                    Air Wisconsin Airlines

                    1. How do you deal with a customer not complying with the rules and regulations if you are the only flight attendant on the plane and have no manager around.
                      • What are 3 things your current or last employer would say about you?
                        • What academics will be focused on?
                          • A customer is not cooperating with the seatbelt regulations, how do you handle this situation in front of other customers?
                          • Your coworker leaves a mess before your shift begins every time, how would you handle this situation?
                          • Tell us how your previous role prepared you for this one?
                            • I have several years of customer service, I work with the elderly and had to work with different types ... Continue reading this answer
                            • Well I use to work on a Cruise so I was gone a lot and I work 190 hours so that’s what I know is going to prepare me ... Continue reading this answer
                            • My previous role has prepared me to prioritize safety, ... Continue reading this answer
                            • I have been in customer service for most of my life. I was a flight attendant and it was the... Continue reading this answer
                            • While working 3rd shift for Wuesthoff Medical Center, my role was to provide care to 30 patient on the floor. Answering call lights, performing vital sign checks every 4 hours, comfort newly admitted... Continue reading this answer
                          • Do you have any questions for us?
                          • Did you attend an open house?
                            • Yes
                            • Not yet
                            • No
                          • What city do you live in?
                          • Are you willing to move?
                            • Yes
                           There are 7 more questions for Air Wisconsin Airlines!

                          AirAsia

                          1. Are you currently employed?
                            • No
                            • No
                            • No
                            • No
                            • no
                          2. Where are you from?
                          3. Tell me something interesting about you.
                          4. What are your hobbies?
                          5. Is this your first time applying here?
                          6. Do you know which locations are flying from Thailand as Thai AirAsia?
                            • Malaysia
                            • Malaysia
                          7. Which languages do you speak?
                          8. When can you start?
                          9. What is your favorite food?
                          10. Sell this bottle of water to me.
                           There are 10 more questions for AirAsia!

                          Alaska Airlines

                          1. Tell me how you help make your coworkers feel appreciated.
                          2. Tell me about a time when you had to give someone news that they didn’t like.
                            • I had to give them news that wasnt ideal so i sandw... Continue reading this answer
                            • When I was working in restaurants I always remember when the guest would ask to be seated with no reservation. I'd always be the bearer of bad news and let them know they need a reservation to dine in. I'd always offer the bar ... Continue reading this answer
                          3. Tell me about the best customer service you’ve received?
                          4. Why do you want to be an Alaska Airlines Flight Attendant?
                          5. Describe the strictest rule at your job and how do you adhere to it.
                            • We are given a significant amount of autonomy as faculty, from how we run our classroom to the textbook and schedule choices. However, when it comes to administrative ... Continue reading this answer
                            • Every job has their own policies, but I can't really think of a strict rule from my previous jobs. The only strict rule I could think of was the dress code. In my previous job, th... Continue reading this answer
                          6. Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?
                            • Since I worked Alaska flights when I was based out of SFO working for the biggest regional Skywest Airlines moving on to Alaska mainline was an easy feat . I had this qs in my video interview and I gave an example which I experienced several times while working this very short route between San Francisco and Orange County and the flight time was only 50 minutes. In this 50 min we had to do full beverage service . If you were working in first class on that flight, it was easy to do service since there were only12 first class passengers, but if you were in economy and almost always your the only fa who have to to do the service, and if it was a full flight it was hard to complete ser... Continue reading this answer
                          7. I was asked to stand and tell a fun fact about a job that I volunteered for.
                          8. Describe a difficult situation and how you handled it?
                            • Passenger complained out loud about a child making too much noise on a flight. Without making too much out of it, I offered the passenger a seat that was further aw... Continue reading this answer
                          9. A fellow flight attendant is giving away free drinks to undeserving passengers and therefore being out of vodka for the passengers who had prepaid for drinks. When they said they would remind him of other passengers who were still needing drinks they were told he wouldn't stop & were asked how they would handle the passengers who were mad about not getting their drinks & who knew it was the flight attendant's fault.
                            • I would offer the passengers a differ... Continue reading this answer
                            • Apologize and off another ... Continue reading this answer
                            • Since there are different parts u need to focus on this qs so this is how I would answer it. 1) I would snag a few bottles of NEW each kind of liqour and put them on my cart to make sure we have enough for pax who will ask and pay for them since the other fa doesn’t care so last thing u want him to use rest of the liqour so make sure u save some bottles of various kinds for paying customer 2) after the service is complete u sit down with the FA and have a talk with them . Do it in a diplomatic way and if possible show them the service guidelines... Continue reading this answer
                          10. The scenario my group had was a complaint from a passenger that the child sitting behind them was constantly kicking their seat. When we said we would speak to the parent we were told the parent was uncooperative & asked what we would do then.
                           There are 65 more questions for Alaska Airlines!

                          Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.

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