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Free Air Transat Flight Attendant Interview Study Guide Questions and Answers

  1. Address the skills you've learned through previous roles that benefit the role.
  2. What would you do if there’s a drunk passenger in business class that is causing a scene?
    If there is a drunk passenger causing a scene, I would first limit the drinks given or bought by the passenger. Secondly I would talk to the passenger to try and diffuse the situation and encourage cooperation.
  3. Are you a leader or a follower?
    I am a leader
  4. Why Air Transat?
    I am fascinated by AirTransit. The fact that it flies over 55 international destination and 25 different countries is amazing. I love traveling and Air transit makes me want to work even harder to be a part of this team.
  5. What would you do if a passenger didn't receive their special meal?
    At first, I would apologize to them for not receiving their special meal and then I would tell them that I will give it to them right away.
    I would first apologize profusely. I would ask them if they would prefer a smaller snack. I would then write a report to help make sure this doesn't happen again
  6. Tell me about a time you encountered good or bad customer service.
    The server had forgotten what I ordered and did not correct it That was very poor service
    At a restaurant, where the server was not attentive, did not smile or ask how she could Better serve us, did not offer any substitutions for items not available
  7. Would you relocate if you are based in Montreal?
    I am from Montreal, moved to Pickering, loving the smaller town life
  8. Tell me about a difficult situation you faced, how did you solve it?
    I had a customer who was unhappy with his meal, so I made a fresh plate and corrected it right away
  9. What makes you stand out from everyone else interviewing today?
    I have done a lot of customer service since I was 16, worked in the Dorval airport for 3 1/2 years ( have my red pass)
    My Red blazer and the biggest smile
  10. What makes a good flight attendant?
    Love working with the public, love traveling, to give guidance and assistance to passengers
    Attentive, exceptional customer service, empathy, reliable, positive attitude, poise and confidence under pressure, detail oriented
  11.    Read 22 Interview Experiences for Air Transat from other Flight Attendants!