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273 FREE Flight Attendant Interview Study Guide Questions and Answers


Allegiant Air

  1. What quote have you heard that is significant to you?
  2. Describe a time when a customer didn’t follow a policy, how did you handle the situation?
    • Politely remind the customer of the policy and how it is in place for the safety of all passengers. Offer alternative solutions (if any) to accomm... Continue reading this answer
  3. When was a time you questioned your company values?
    • I agreed to the company values when I agreed to employment. I trust the team that put the company values togethe... Continue reading this answer
  4. Tell about a company policy that you disagreed with, but you did it anyway.
  5. Tell about a time that you disagreed with a fellow Co worker, what did you do, what was the outcome?
  6. If your manager asked you to lie, would you do it?
    • NO
    • No
    • No
  7. Why do you want to be a flight attendant with Allegiant airlines?
  8. Tell us about a time when you went out of your way to make a customer feel special.
  9. Why do you want to be a part of our team?
  10. Tell about a time when you had an emergency situation, how did you deal with it and what was the outcome?
 There are 9 more questions for Allegiant Air!

American Airlines

  1. Tell me about a time you had to reach a goal with obstacles in the way
    • I wasn't always the best student throughout my years of schooling. I moved out when I turned, so had to work to be able to afford rent. I worked full time and because of that, it was really hard to get the classes I needed to get a college degree. I worked ... Continue reading this answer
    • I was diagnosed at 7 with ADHD and throughout schooling I had trouble sitting still and maintaining focus. I didn't want to be defined by my disorder so I set myself out to become the best student I could be. I got into various activities that required my focus and discipline such as track and tennis. I enrolled in tut... Continue reading this answer
  2. What qualities do you think a FA should have?
  3. Describe your ideal workplace.
  4. What does the American Uniform mean to you?
  5. Name a time you went above and beyond for a guest.
    • One time working at a restaurant a mother and her little girl came in to eat and when was time to pay the bill looking for her wallet she realize she dropped it somewhere. She started to become frustrated and nervous. So I ... Continue reading this answer
  6. Is staying in policy at your job ever inconvenient for you?
  7. Tell about a mistake you made on the job and what you learned from it.
  8. When you were late to your job or missed work, how did it affect your whole team?
  9. How would you deal with an irate customer?
    • First I would listen to the customer, then I would apologize for having a hard time or inconvenience, next I wou... Continue reading this answer
  10. Tell us about a time you saw a coworker do something nice for someone else.
    • A luggage was left on the jet bridge unattended, instead of taking it to the gate agent, my captain ... Continue reading this answer
    • When I worked for a big and very busy NYC restaurant, we all watched the entire floor...not only our own tables, but we were aware at all times when a cus... Continue reading this answer
 There are 39 more questions for American Airlines!

Cathay Pacific

  1. Why do you think you should be hired?

Delta Air Lines

  1. Tell about a time that you had to change your approach to meet the needs of a customer.
    • If a customer had their chair reclined fully before preflight and was irate and didn't want to comply how would you handle the situation and why?
      • I would let them know it is standard policy that the seat is in place before take off and explain it is a safety issue for them other... Continue reading this answer
    • Tell me about your work background.
    • Tell me about a time when you did something nice for a customer or passenger.
    • Tell me about a time when you saw your coworker not doing their task, and what you did about it?
    • Tell me about a time that you had a disagreement with a coworker?
      • Picking the correct vein for my patient. She thought she... Continue reading this answer
      • I saw that my co-worker did not have complete documents in the financial paperwork she was processing for a client. I brought the file back to her and pointed it out in the most informative and non-condescending way that I could. She became defensive and argued that what I was ... Continue reading this answer
    • Tell us about a time that your priorities were changed and you had to change direction immediately.
      • I had been in sales for over 25 years and I wanted to do something I was more compassionate about but had the skills for, so I wrote up a list of skills I was good at and what I loved to do and I dec... Continue reading this answer
    • Tell us about a time that you had to step in and make a critical decision to solve a customer's needs.
    • Delta has strict guidelines on ethics, honesty, and integrity what are your personal values in regard to these things?
    • What do you bring to Delta that other applicants do not?
      • I believe that every person has a uniqueness about them. I believe that my pride is contagio... Continue reading this answer
      • I don’t know the qualifications that everyone else is bringing to you, but I will bring an ultimate level of understanding to the customer service to the flight attendant position. I think it’s impor... Continue reading this answer
      • My optimism, positive thinking. Seeing the good possibilities in every situation. Also the ability to empathize with someone from there perspective. I think it’s important to be able to put yours... Continue reading this answer
     There are 101 more questions for Delta Air Lines!


    1. Why do you want to be a cabin crew?
    2. Have you ever lived abroad?
    3. Do you speak Catalan?
    4. What languages do you speak?
    5. Where are you from?
    6. Why do you want to work for our airline?
    7. Who is your inspiration and why?
      • Albert Einstein has been my inspiration since I was very young. As he has quoted "In the middle of every difficulty lies opportunity" which is something that has influenced the way I percieve working through mistak... Continue reading this answer
      • Oprah Winfrey has been my inspiration and role model for many reasons as she quoted "the biggest ad... Continue reading this answer
      • My grand father has been my inspiration and role model. He saved his family when he w... Continue reading this answer
    8. What are your strengths?
    9. What are your weakness?
    10. How have you changed in last 5 years?

    Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.