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272 FREE Flight Attendant Interview Study Guide Questions and Answers


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American Airlines

Interview Info
Interview Questions / Answers
  1. Tell me about a time that you’ve been caught in a situation and the outcome was unexpected
    • Describe a time when you had to deal with a difficult costumer.
      • During my previous customer service role I had to deal with difficult customer. I don’t remember an specific situation but what I used to do is stay ... Continue reading this answer
      • In my 30 years as an IT manager, I had many instances where a customer (the business user) was difficult, mostly due to not understanding the IT process and being lied to about quality and timeline expectations. In addition to truly listening, I was always professional, respectful and, and usually had two different solutions ... Continue reading this answer
      • I've been in customer service working face-to-face with people for over 20 years. I deal with difficult customers on a daily basis. I don't remember a specific incident off-hand but I remain, calm, profession... Continue reading this answer
    • Describe a situation when you had to make a decision that could’ve negatively impacted a costumer.
    • Tell me about a time you had to reach a goal with obstacles in the way
      • I wasn't always the best student throughout my years of schooling. I moved out when I turned, so had to work to be able to afford rent. I worked full time and because of that, it was really hard to get the classes I needed to get a college degree. I worked ... Continue reading this answer
      • I was diagnosed at 7 with ADHD and throughout schooling I had trouble sitting still and maintaining focus. I didn't want to be defined by my disorder so I set myself out to become the best student I could be. I got into various activities that required my focus and discipline such as track and tennis. I enrolled in tut... Continue reading this answer
    • What qualities do you think a FA should have?
    • Describe your ideal workplace.
    • What does the American Uniform mean to you?
    • Name a time you went above and beyond for a guest.
      • One time working at a restaurant a mother and her little girl came in to eat and when was time to pay the bill looking for her wallet she realize she dropped it somewhere. She started to become frustrated and nervous. So I ... Continue reading this answer
    • Is staying in policy at your job ever inconvenient for you?
    • Tell about a mistake you made on the job and what you learned from it.
     There are 42 more questions for American Airlines!

    Cathay Pacific

    Interview Info
    Interview Questions / Answers
    1. Why do you think you should be hired?

    Delta Air Lines

    Interview Info
    Interview Questions / Answers
    1. Tell us about a time you turned a negative customer experience into a positive one?
      • I was working as a server in a busy upscale restaurant on a particularly hectic night. We were fully booked with reservations, and the kitchen was beginning to get backed up. I had a table come in who did not have a reservation, but said it was their anniversary, and they very much wanted to enjoy a meal at our restaurant before heading out to see a play at our local playhouse that was starting soon. I was able to find them a place at the bar so they could enjoy a meal on their special night. They had their heart set on one of our signature dishes and I politely informed them that the kitchen was very backed up right now, and I couldn’t guarantee that their entrées would be ready in time to get them to their play. I made several suggestions from... Continue reading this answer
      • While working in New Home sales, I once had a client who went online and showed interest in a home that she thought was available. Unfortunately, the house she was interested in was unavailable, and the company website glitched. This client was furious and called shouting, expressing her dislikes, with me sharing how disappointed she was with the entire process. I was tasked with finding out the potential client's exact needs and finding a way to help her. After emphasizing with her by showing care and understanding, I identified her needs and offered her a better plan that came back available an hour before her call. I learned that this plan coming back on the market was the plan she initially wanted, and she was settling for the other plan because she thought she would not have the opportunity to get ... Continue reading this answer
    2. Tell about a time that you had to change your approach to meet the needs of a customer.
      • I had a patient that I scheduled an appointment to complete their paperwork, when I arrived at their home I saw that the patient was lethargic... Continue reading this answer
      • There was a time while assisting a first-time home purchaser when I had to alter my regular practices to accommodate this client's needs. This particular client didn't know how to do anything computer-related, so I had to schedule multiple in-person appointments, which took more time to coordinate due to scheduling conflicts. I strategically scheduled all of our initial meetings to ensure they were highly effective. Every time we met, I made he... Continue reading this answer
    3. If a customer had their chair reclined fully before preflight and was irate and didn't want to comply how would you handle the situation and why?
      • I would let them know it is standard policy that the seat is in place before take off and explain it is a safety issue for them other... Continue reading this answer
      • although our seats are super comfortable and relaxing we must follow all co and faa regulations for your safety as... Continue reading this answer
      • I would approach the customer politely and outline and explain the company’s safety and ... Continue reading this answer
      • I would approach the client letting them know that I understand their desire to get comfortable however at this time the seats are to be in the upright position due to safety reasons. I would briefly explain to them tha... Continue reading this answer
      • If would approach them and let them know that I understand that they would like to be comfortable and to recline. I would let them know that FAA regulations require that for his safety we woul... Continue reading this answer
    4. Tell me about your work background.
    5. Tell me about a time when you did something nice for a customer or passenger.
    6. Tell me about a time when you saw your coworker not doing their task, and what you did about it?
    7. Tell me about a time that you had a disagreement with a coworker?
      • Picking the correct vein for my patient. She thought she... Continue reading this answer
      • I saw that my co-worker did not have complete documents in the financial paperwork she was processing for a client. I brought the file back to her and pointed it out in the most informative and non-condescending way that I could. She became defensive and argued that what I was ... Continue reading this answer
    8. Tell us about a time that your priorities were changed and you had to change direction immediately.
      • I had been in sales for over 25 years and I wanted to do something I was more compassionate about but had the skills for, so I wrote up a list of skills I was good at and what I loved to do and I dec... Continue reading this answer
    9. Tell us about a time that you had to step in and make a critical decision to solve a customer's needs.
      • Customer is ... Continue reading this answer
      • My boss requested the client attain medical records from a hospital he visited. 3 weeks had passed and the client had not attained them... Continue reading this answer
      • Recently I was faced with a situation of having to meet a client that ran out of gas while on the way to meet me to view homes. I identified my client's exact location and asked if she was safe. After making sure she was safe, I asked her to share her location with me, and I would come to assist her. Before going to her location, I stopped at the gas station and purchased a gas can and gasoline. While at the gas station, I noticed a Police Officer, approached him, and explained the situation. The officer agreed to accompany me after I expressed the safety concerns being that my client was ... Continue reading this answer
    10. Delta has strict guidelines on ethics, honesty, and integrity what are your personal values in regard to these things?
     There are 102 more questions for Delta Air Lines!

    Emirates

    Interview Info
    Interview Questions / Answers
    1. Why do you want to be a cabin crew?
      • Because I want to get new experi... Continue reading this answer
      • Working as a cabin crew in your airline is a prestigious position, it's been my long-term to join t... Continue reading this answer
      • Being a cabin crew was my childhood dream, because I like to experience new challenges and I am a person who can learn fast mo... Continue reading this answer
      • First of all, I am very socialable person and love to meet new people. I somehow feel happy when someone had made me solved their problem and I did ... Continue reading this answer
      • I am fascinated by meeting new people and I am a people’s person. Being a cabin crew will further enlighten my knowledge and ... Continue reading this answer
      • I want to be a cabin crew member for many reasons. Firstly, I love to travel and visit different countries, meet various people, and lea... Continue reading this answer
    2. Have you ever lived abroad?
    3. Do you speak Catalan?
    4. What languages do you speak?
    5. Where are you from?
    6. Why do you want to work for our airline?
    7. Who is your inspiration and why?
      • Albert Einstein has been my inspiration since I was very young. As he has quoted "In the middle of every difficulty lies opportunity" which is something that has influenced the way I percieve working through mistak... Continue reading this answer
      • Oprah Winfrey has been my inspiration and role model for many reasons as she quoted "the biggest ad... Continue reading this answer
      • My grand father has been my inspiration and role model. He saved his family when he w... Continue reading this answer
    8. What are your strengths?
    9. What are your weakness?
    10. How have you changed in last 5 years?

    Endeavor Air

    Interview Info
    Interview Questions / Answers
    1. What do you do if a company does something you don't like?
    2. Name a time you showed great customer service experience?
      • I lived in Florida at the time, worked at franchise restaurants which was pollo tropical . The employees who was serving the customer wasn’t at her best which triggered the customer to be angry and I stepped in and say hey how are you my name is Kemlyne I’ll be able to serve you today what can I get for you ? althou... Continue reading this answer
      • Most recent in my current role time management is essential. Seconds of the session ending the client asked another questions which would have taken the session over its expected time. I asked to the client if u could research the information and... Continue reading this answer
    3. Do you have any flight attendant experience? If so any airlines associated with Delta Air Lines or Endeavor?
    4. How old are you?
      • 19
      • 20
      • 21
      • 52
      • 22
      • 22
      • 57
    5. Are you able to commute or live to your assigned base?
    6. Do you have any tattoos?
    7. Why do you want to leave your current job?
    8. What is the Flight Attendant main concern?
    9. Have you ever experienced a time where you had problems communicating with someone?
    10. What would your coworkers say about you?
     There are 34 more questions for Endeavor Air!

    Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.

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