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273 FREE Flight Attendant Interview Study Guide Questions and Answers


Allegiant Air

  1. Describe a time when a customer didn’t follow a policy, how did you handle the situation?
    • Politely remind the customer of the policy and how it is in place for the safety of all passengers. Offer alternative solutions (if any) to accomm... Continue reading this answer
  2. When was a time you questioned your company values?
    • I agreed to the company values when I agreed to employment. I trust the team that put the company values togethe... Continue reading this answer
  3. Tell about a company policy that you disagreed with, but you did it anyway.
  4. Tell about a time that you disagreed with a fellow Co worker, what did you do, what was the outcome?
  5. If your manager asked you to lie, would you do it?
    • NO
    • No
    • No
  6. Why do you want to be a flight attendant with Allegiant airlines?
  7. Tell us about a time when you went out of your way to make a customer feel special.
  8. Why do you want to be a part of our team?
  9. Tell about a time when you had an emergency situation, how did you deal with it and what was the outcome?
  10. Was there ever a time when you thought a policy was stupid and what did you say or do about it?
 There are 8 more questions for Allegiant Air!

American Airlines

  1. What does the American Uniform mean to you?
  2. Name a time you went above and beyond for a guest.
    • Is staying in policy at your job ever inconvenient for you?
    • Tell about a mistake you made on the job and what you learned from it.
    • When you were late to your job or missed work, how did it affect your whole team?
    • How would you deal with an irate customer?
      • First I would listen to the customer, then I would apologize for having a hard time or inconvenience, next I wou... Continue reading this answer
    • Tell us about a time you saw a coworker do something nice for someone else.
      • A luggage was left on the jet bridge unattended, instead of taking it to the gate agent, my captain ... Continue reading this answer
      • When I worked for a big and very busy NYC restaurant, we all watched the entire floor...not only our own tables, but we were aware at all times when a cus... Continue reading this answer
    • Tell us one thing that is unique about you.
    • Where are you from?
    • How would you handle a passenger that was frustrated because they had to wear a seatbelt extender?
      • Assure them that it is a saftey precaution and that everyone has to follow the same protocol. Try to gain an un... Continue reading this answer
     There are 36 more questions for American Airlines!

    Cathay Pacific

    1. Why do you think you should be hired?

    Delta Air Lines

    1. Tell me about a time when you did something nice for a customer or passenger.
      • I had a passenger that had an accident the the bathroom on himself and was very embarrassed. I didnt want him to feel any worst than he al... Continue reading this answer
      • There was a time when I had a customer who used to come in the store everyday and get coffee he would always get a certain amount and I noticed that he would struggle with taking all the cups of coffee to his car every morning s... Continue reading this answer
    2. Tell me about a time when you saw your coworker not doing their task, and what you did about it?
      • I had a co worker once totally ignored her job as she was working the Front of the aircraft. after she served her passengers.... Continue reading this answer
    3. Tell me about a time that you had a disagreement with a coworker?
      • Picking the correct vein for my patient. She thought she... Continue reading this answer
      • I saw that my co-worker did not have complete documents in the financial paperwork she was processing for a client. I brought the file back to her and pointed it out in the most informative and non-condescending way that I could. She became defensive and argued that what I was ... Continue reading this answer
    4. Tell us about a time that your priorities were changed and you had to change direction immediately.
      • I had been in sales for over 25 years and I wanted to do something I was more compassionate about but had the skills for, so I wrote up a list of skills I was good at and what I loved to do and I dec... Continue reading this answer
    5. Tell us about a time that you had to step in and make a critical decision to solve a customer's needs.
    6. Delta has strict guidelines on ethics, honesty, and integrity what are your personal values in regard to these things?
    7. What do you bring to Delta that other applicants do not?
      • I believe that every person has a uniqueness about them. I believe that my pride is contagio... Continue reading this answer
      • I don’t know the qualifications that everyone else is bringing to you, but I will bring an ultimate level of understanding to the customer service to the flight attendant position. I think it’s impor... Continue reading this answer
      • My optimism, positive thinking. Seeing the good possibilities in every situation. Also the ability to empathize with someone from there perspective. I think it’s important to be able to put yours... Continue reading this answer
    8. Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?
      • My Co worker decided that she was going to say the coffee pot was broken to the captain, because she did not want to serve hot beverages. When she went to the restroom I made a pot of coffee. When she realized the coffe... Continue reading this answer
      • My Co worker decided to take a tip from a customer. The company policy states that our position is not to accept gratuity and he knowingly did it anyway. When I addressed and warned him about it he denied the allegations. When he realized he was on camera he returned the tip to the customer. I explained to him that when he... Continue reading this answer
      • I noticed my Co worker stealing hair to braid her 2 daughhters. I called her aside . She explained me her difficult financial... Continue reading this answer
    9. Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?
      • I told her that we are a team on this flight.It will make our work easy if we do our fa... Continue reading this answer
      • I had a Co worker with a very negative attitude on a daily basis and this greatly affected his work. I happen to know that he loves basketball. In pulling him to the side I took his mind away from work for about 2 minutes and went into his world. I’m not a basketball guru but I knew enough to relate to his problem. I explained to that Michael Jordan never won a championship by himself, he had a phenomenal team if not the greatest team of all time. Everyone focused... Continue reading this answer
    10. Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
      • When one of my passenger telling me it was cold in the cabin. I told her the front of the aircraft is always cold because its close to the main cabin door.The heat tempe... Continue reading this answer
      • I had a situation where a patient needed help getting in the hospital from the visitors parking garage. The department is not recommended to assist visitors in the parking garage at night because it’s not the best neighborhood. In my mind I’m thinking well we don’t know if this patient can even walk or walk with assistance... Continue reading this answer
     There are 98 more questions for Delta Air Lines!


    1. Why do you want to be a cabin crew?
    2. Have you ever lived abroad?
      • Do you speak Catalan?
      • What languages do you speak?
      • Where are you from?
      • Why do you want to work for our airline?
      • Who is your inspiration and why?
        • Albert Einstein has been my inspiration since I was very young. As he has quoted "In the middle of every difficulty lies opportunity" which is something that has influenced the way I percieve working through mistak... Continue reading this answer
        • Oprah Winfrey has been my inspiration and role model for many reasons as she quoted "the biggest ad... Continue reading this answer
        • My grand father has been my inspiration and role model. He saved his family when he w... Continue reading this answer
      • What are your strengths?
      • What are your weakness?
      • How have you changed in last 5 years?

      Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.