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273 FREE Flight Attendant Interview Study Guide Questions and Answers


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Allegiant Air

Interview Info
Interview Questions / Answers
  1. Tell me a time of being dishonest to a customer?
  2. Talk about your work background.
  3. What quote have you heard that is significant to you?
  4. Describe a time when a customer didn’t follow a policy, how did you handle the situation?
    • Politely remind the customer of the policy and how it is in place for the safety of all passengers. Offer alternative solutions (if any) to accomm... Continue reading this answer
  5. When was a time you questioned your company values?
  6. Tell about a company policy that you disagreed with, but you did it anyway.
  7. Tell about a time that you disagreed with a fellow Co worker, what did you do, what was the outcome?
  8. If your manager asked you to lie, would you do it?
  9. Why do you want to be a flight attendant with Allegiant airlines?
  10. Tell us about a time when you went out of your way to make a customer feel special.
 There are 11 more questions for Allegiant Air!

American Airlines

Interview Info
Interview Questions / Answers
  1. Describe a time when you had to deal with a difficult costumer.
    • During my previous customer service role I had to deal with difficult customer. I don’t remember an specific situation but what I used to do is stay ... Continue reading this answer
  2. Describe a situation when you had to make a decision that could’ve negatively impacted a costumer.
  3. Tell me about a time you had to reach a goal with obstacles in the way
    • I wasn't always the best student throughout my years of schooling. I moved out when I turned, so had to work to be able to afford rent. I worked full time and because of that, it was really hard to get the classes I needed to get a college degree. I worked ... Continue reading this answer
    • I was diagnosed at 7 with ADHD and throughout schooling I had trouble sitting still and maintaining focus. I didn't want to be defined by my disorder so I set myself out to become the best student I could be. I got into various activities that required my focus and discipline such as track and tennis. I enrolled in tut... Continue reading this answer
  4. What qualities do you think a FA should have?
  5. Describe your ideal workplace.
  6. What does the American Uniform mean to you?
  7. Name a time you went above and beyond for a guest.
    • One time working at a restaurant a mother and her little girl came in to eat and when was time to pay the bill looking for her wallet she realize she dropped it somewhere. She started to become frustrated and nervous. So I ... Continue reading this answer
  8. Is staying in policy at your job ever inconvenient for you?
  9. Tell about a mistake you made on the job and what you learned from it.
  10. When you were late to your job or missed work, how did it affect your whole team?
 There are 41 more questions for American Airlines!

Cathay Pacific

Interview Info
Interview Questions / Answers
  1. Why do you think you should be hired?

Delta Air Lines

Interview Info
Interview Questions / Answers
  1. Tell us about a time you turned a negative customer experience into a positive one?
    • I was working as a server in a busy upscale restaurant on a particularly hectic night. We were fully booked with reservations, and the kitchen was beginning to get backed up. I had a table come in who did not have a reservation, but said it was their anniversary, and they very much wanted to enjoy a meal at our restaurant before heading out to see a play at our local playhouse that was starting soon. I was able to find them a place at the bar so they could enjoy a meal on their special night. They had their heart set on one of our signature dishes and I politely informed them that the kitchen was very backed up right now, and I couldn’t guarantee that their entrées would be ready in time to get them to their play. I made several suggestions from... Continue reading this answer
    • While working in New Home sales, I once had a client who went online and showed interest in a home that she thought was available. Unfortunately, the house she was interested in was unavailable, and the company website glitched. This client was furious and called shouting, expressing her dislikes, with me sharing how disappointed she was with the entire process. I was tasked with finding out the potential client's exact needs and finding a way to help her. After emphasizing with her by showing care and understanding, I identified her needs and offered her a better plan that came back available an hour before her call. I learned that this plan coming back on the market was the plan she initially wanted, and she was settling for the other plan because she thought she would not have the opportunity to get ... Continue reading this answer
  2. Tell about a time that you had to change your approach to meet the needs of a customer.
    • I had a patient that I scheduled an appointment to complete their paperwork, when I arrived at their home I saw that the patient was lethargic... Continue reading this answer
    • There was a time while assisting a first-time home purchaser when I had to alter my regular practices to accommodate this client's needs. This particular client didn't know how to do anything computer-related, so I had to schedule multiple in-person appointments, which took more time to coordinate due to scheduling conflicts. I strategically scheduled all of our initial meetings to ensure they were highly effective. Every time we met, I made he... Continue reading this answer
  3. If a customer had their chair reclined fully before preflight and was irate and didn't want to comply how would you handle the situation and why?
    • I would let them know it is standard policy that the seat is in place before take off and explain it is a safety issue for them other... Continue reading this answer
    • although our seats are super comfortable and relaxing we must follow all co and faa regulations for your safety as... Continue reading this answer
    • I would approach the customer politely and outline and explain the company’s safety and ... Continue reading this answer
    • I would approach the client letting them know that I understand their desire to get comfortable however at this time the seats are to be in the upright position due to safety reasons. I would briefly explain to them tha... Continue reading this answer
  4. Tell me about your work background.
  5. Tell me about a time when you did something nice for a customer or passenger.
  6. Tell me about a time when you saw your coworker not doing their task, and what you did about it?
  7. Tell me about a time that you had a disagreement with a coworker?
    • Picking the correct vein for my patient. She thought she... Continue reading this answer
    • I saw that my co-worker did not have complete documents in the financial paperwork she was processing for a client. I brought the file back to her and pointed it out in the most informative and non-condescending way that I could. She became defensive and argued that what I was ... Continue reading this answer
  8. Tell us about a time that your priorities were changed and you had to change direction immediately.
    • I had been in sales for over 25 years and I wanted to do something I was more compassionate about but had the skills for, so I wrote up a list of skills I was good at and what I loved to do and I dec... Continue reading this answer
  9. Tell us about a time that you had to step in and make a critical decision to solve a customer's needs.
    • Customer is ... Continue reading this answer
    • My boss requested the client attain medical records from a hospital he visited. 3 weeks had passed and the client had not attained them... Continue reading this answer
    • Recently I was faced with a situation of having to meet a client that ran out of gas while on the way to meet me to view homes. I identified my client's exact location and asked if she was safe. After making sure she was safe, I asked her to share her location with me, and I would come to assist her. Before going to her location, I stopped at the gas station and purchased a gas can and gasoline. While at the gas station, I noticed a Police Officer, approached him, and explained the situation. The officer agreed to accompany me after I expressed the safety concerns being that my client was ... Continue reading this answer
  10. Delta has strict guidelines on ethics, honesty, and integrity what are your personal values in regard to these things?
 There are 102 more questions for Delta Air Lines!

Emirates

Interview Info
Interview Questions / Answers
  1. Why do you want to be a cabin crew?
  2. Have you ever lived abroad?
  3. Do you speak Catalan?
  4. What languages do you speak?
  5. Where are you from?
  6. Why do you want to work for our airline?
  7. Who is your inspiration and why?
    • Albert Einstein has been my inspiration since I was very young. As he has quoted "In the middle of every difficulty lies opportunity" which is something that has influenced the way I percieve working through mistak... Continue reading this answer
    • Oprah Winfrey has been my inspiration and role model for many reasons as she quoted "the biggest ad... Continue reading this answer
    • My grand father has been my inspiration and role model. He saved his family when he w... Continue reading this answer
  8. What are your strengths?
  9. What are your weakness?
  10. How have you changed in last 5 years?

Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.

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