Free American Airlines Flight Attendant Interview Study Guide Questions and Answers

1. Tell me about a time you had to reach a goal with obstacles in the way
   I was diagnosed at 7 with ADHD and throughout schooling I had trouble sitting still and maintaining focus. I didn't want to be defined by my disorder so I set myself out to become the best student I could be. I got into various activities that required my focus and discipline such as track and tennis. I enrolled in tutoring classes in subjects such as math and science to help me better prioritize and focus and in the end I challenged myself to complete AP college level courses to redefine what having ADHD meant in terms of psychological development. I ended up graduating with a 3.5 GPA and accepted into 20 Universities nation-wide.
   I wasn't always the best student throughout my years of schooling. I moved out when I turned, so had to work to be able to afford rent. I worked full time and because of that, it was really hard to get the classes I needed to get a college degree. I worked 35-40 hours a week, and found a way to make it work. There were night classes available. So though it took me a lot longer, I was able to get my degree done. I was able to maneuver around the obstacle and obtain my degree through hard work and perseverance.
   
2. What qualities do you think a FA should have?
   I believe that a FA must have outstanding communication skills, they should be flexible and be able to adapt to changes.
   Excellent communication skills. Great customer service Decision making skills. Flexibility and adoptability
   
3. Describe your ideal workplace.
   My idea workplace must include mobility, diversity, with a positive environment. Working in groups and learning new things each day.
   A positive environment. A place when you leave home to go, you always have a smile on your face and vice versa. A place where you can meet people, talk to people and interact with different cultures.
   
4. What does the American Uniform mean to you?
   The American uniform represents quality in both customer service and the employee life.
   It means getting to be part of an ethical team who prides itself in safety.
   
5. Name a time you went above and beyond for a guest.
   One time working at a restaurant a mother and her little girl came in to eat and when was time to pay the bill looking for her wallet she realize she dropped it somewhere. She started to become frustrated and nervous. So I felt sorry for both her and her baby girl and I offered her to pay the bill for her since it was just only around $25.. she was so happy and the end and couldn’t stop thanking me over n over before she left the restaurant.
   
6. Is staying in policy at your job ever inconvenient for you?
   No, it is never inconvenient.
   No, it is not a problem.
   
7. Tell about a mistake you made on the job and what you learned from it.
   I did not pay attention on my manager when he told me to do something and it messed up my order by not paying attention but at the end on my shift I learned to pay more attention.
   
8. When you were late to your job or missed work, how did it affect your whole team?
   When I was 15 I was working as a life guard. I overslept and missed my shift. It affected my coworker because I was not there to relieve him.
   It affect the whole team because all of them had to adjust and cover for my shift to.
   I answered as if it wasn't my fault that I was late. I blamed it on traffic. Two of the other candidates blamed it on a traffic accident and the other two candidates said they missed work because they were sick (one with migraines).
   
9. How would you deal with an irate customer?
   First I would listen to the customer, then I would apologize for having a hard time or inconvenience, next I would offer what I can do to assist, and lastly, I would thank the customer for bringing the issue to my attention.
   
10. Tell us about a time you saw a coworker do something nice for someone else.
    When I worked for a big and very busy NYC restaurant, we all watched the entire floor...not only our own tables, but we were aware at all times when a customer at any table needed assistance, and backed each other up constantly. That awareness and attention to the customers, raised the level of our service.
    A luggage was left on the jet bridge unattended, instead of taking it to the gate agent, my captain picked up his phone and start calling the number on the tag, and returned it to the owner right away.
    
   Read 57 Interview Experiences for American Airlines from other Flight Attendants!