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Free American Airlines Flight Attendant Interview Study Guide Questions and Answers

  1. What does the American Uniform mean to you?
    The American uniform represents quality in both customer service and the employee life.
    It means getting to be part of an ethical team who prides itself in safety.
  2. Name a time you went above and beyond for a guest.
  3. Is staying in policy at your job ever inconvenient for you?
    No, it is never inconvenient.
    No, it is not a problem.
  4. Tell about a mistake you made on the job and what you learned from it.
    I did not pay attention on my manager when he told me to do something and it messed up my order by not paying attention but at the end on my shift I learned to pay more attention.
  5. When you were late to your job or missed work, how did it affect your whole team?
    It affect the whole team because all of them had to adjust and cover for my shift to.
    I answered as if it wasn't my fault that I was late. I blamed it on traffic. Two of the other candidates blamed it on a traffic accident and the other two candidates said they missed work because they were sick (one with migraines).
  6. How would you deal with an irate customer?
    First I would listen to the customer, then I would apologize for having a hard time or inconvenience, next I would offer what I can do to assist, and lastly, I would thank the customer for bringing the issue to my attention.
  7. Tell us about a time you saw a coworker do something nice for someone else.
    When I worked for a big and very busy NYC restaurant, we all watched the entire floor...not only our own tables, but we were aware at all times when a customer at any table needed assistance, and backed each other up constantly. That awareness and attention to the customers, raised the level of our service.
    A luggage was left on the jet bridge unattended, instead of taking it to the gate agent, my captain picked up his phone and start calling the number on the tag, and returned it to the owner right away.
  8. Tell us one thing that is unique about you.
    I moved to NYC and was welcomed genuinely. That felt humbling and I learnt from that kindness. That experience made me want to pass that forward and it became who I wanted to be for other people I met.
    I lost my childhood best friend at the age of 17. I find that to be somewhat unique because it’s impacted who I am, in a way that helps me realize what’s more important in life and what's worth putting my energy into.
  9. Where are you from?
    Cincinnati, Ohio
  10. How would you handle a passenger that was frustrated because they had to wear a seatbelt extender?
    Assure them that it is a saftey precaution and that everyone has to follow the same protocol. Try to gain an understanding on why exactly they're frustrated, to easier diffuse the situation and relax them enough to comply.
  11.    Read 34 Interview Experiences for American Airlines from other Flight Attendants!