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Free Delta Air Lines Flight Attendant Interview Study Guide Questions and Answers

  1. Tell us about a time that your priorities were changed and you had to change direction immediately.
    I had been in sales for over 25 years and I wanted to do something I was more compassionate about but had the skills for, so I wrote up a list of skills I was good at and what I loved to do and I decided I wanted to be a tour director, so I instantly did my research found a training school and enrolled within a couple weeks and was off to San Francisco to do my new training and start a new career
  2. Tell us about a time that you had to step in and make a critical decision to solve a customer's needs.
  3. Delta has strict guidelines on ethics, honesty, and integrity what are your personal values in regard to these things?
  4. What do you bring to Delta that other applicants do not?
    My optimism, positive thinking. Seeing the good possibilities in every situation. Also the ability to empathize with someone from there perspective. I think it’s important to be able to put yourself in the customer’s position. This helps to avoid confusion and conflicts. It also helps me provide an unmatched level of customer satisfaction, which is one of the core beliefs of our company.
    I don’t know the qualifications that everyone else is bringing to you, but I will bring an ultimate level of understanding to the customer service to the flight attendant position. I think it’s important to be able to put yourself in the customer’s position. This helps avoid confusions and conflicts. It also helps me provide unlimited customer service, which I know is the backbone to this company.
    I believe that every person has a uniqueness about them. I believe that my pride is contagious, I not only would be a profitable addition to a team, but become the brand beyond belief.
  5. Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?
    I noticed my Co worker stealing hair to braid her 2 daughhters. I called her aside . She explained me her difficult financial situation. Without hesitation,I lent her the money to pay for it but also proposed to braid her daughters. We became friends.
    My Co worker decided to take a tip from a customer. The company policy states that our position is not to accept gratuity and he knowingly did it anyway. When I addressed and warned him about it he denied the allegations. When he realized he was on camera he returned the tip to the customer. I explained to him that when he stops participating in actions that don’t benefit everyone effected, he’ll have everything he wants. You have to give to receive. He then later came to me and apologized realizing that I had his best interest in mind and he was given documented counseling for the incident. The department hasn’t had this issue since.
    My Co worker decided that she was going to say the coffee pot was broken to the captain, because she did not want to serve hot beverages. When she went to the restroom I made a pot of coffee. When she realized the coffee was made an she made a comment that it was broken. I replied with a smile, I must have the magic touch. I them informed her that if she had a customer that wanted coffee or tea I would serve them for her if she needed.
  6. Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?
    I had a Co worker with a very negative attitude on a daily basis and this greatly affected his work. I happen to know that he loves basketball. In pulling him to the side I took his mind away from work for about 2 minutes and went into his world. I’m not a basketball guru but I knew enough to relate to his problem. I explained to that Michael Jordan never won a championship by himself, he had a phenomenal team if not the greatest team of all time. Everyone focused on their strengths. Scottie Pippen focused on being that go to second option for the team, Dennis rodman focused on playing great defense and getting rebounds, Steve Kerr focused on being ready to shoot spot up three pointers. When the individuals focus on the team goals the team wins championships. A few weeks later he was employee of the month. That was a team championship. My goal is to help our team win championships every flight by giving the best customer care.
    I told her that we are a team on this flight.It will make our work easy if we do our fair share of work.It will make our passengers happy if we deliver our services on time.
  7. Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
    I had a situation where a patient needed help getting in the hospital from the visitors parking garage. The department is not recommended to assist visitors in the parking garage at night because it’s not the best neighborhood. In my mind I’m thinking well we don’t know if this patient can even walk or walk with assistance so I went to help the visitor regardless of what was not recommended. I know if I was older or really in need I would want someone to help me. The patient could walk with assistance but I still offered them a wheelchair. She ended up offering me a tip but I refused. My tip was bringing a smile to her face and a sense of relief.
    When one of my passenger telling me it was cold in the cabin. I told her the front of the aircraft is always cold because its close to the main cabin door.The heat temperature is on its highest.I have my heavy coat with me. If you like I could lend it to you to make you feel warmer.She accepted my offer and she was relieved of the cold.
  8. Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?
    When the other flight attendant was a little late on boarding the aircraft. She is the one that would pre-flight the aircraft. I did the pre-flight myself and didn't wait for her. The flight left on time.
  9. Give an example of good customer service.
    When you go above and beyond to satisfy passengers.
  10. What would you do if you saw another flight attendant put some things in her purse?
    I would tell her to put it back and inform my captain.
  11.    Read 60 Interview Experiences for Delta Air Lines from other Flight Attendants!