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Free Air Canada Flight Attendant Interview Study Guide Questions and Answers

  1. I was given a scenario in which an elderly woman was stressed on the flight, a mother had a crying child and another person was getting upset over it. How would you as a team handle that?
    I will try to help them all if it will be not possible I will handle one and will ask another co-workers to help other 2 passengers.
    I will help one passenger and ask my co-worker to help 2 passengers.
  2. How do you delegate between multiple tasks?
  3. What are you passionate about outside of work?
  4. What would you say surprises people about you?
  5. What stands out to you as excellent customer service?
  6. How do you show positive customer service?
    Very first I will make them feel comfortable so that they can not face any difficulty and if they feel so they can speak to me without any hesitation
    By listening the customer properly and helping him or her so that they do not face any difficulties.
  7. Do you speak another language? If so, what is it?
    I can speak Punjabi ,Hindi, Haryanwi, and even I understand Gujrati and Urdo as well.
    English and French
  8. What have you noticed about Air Canada Flight attendants and what makes them stand out?
    Their politeness and helping behaviour is realy appreciating
  9. Do you have a criminal record or have you received a pardon etc?
  10. Do you have a passport?
    Yes I have
  11.    Read 20 Interview Experiences for Air Canada from other Flight Attendants!