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Free Air Canada Flight Attendant Interview Study Guide Questions and Answers

  1. Are you at least 18 years old?
  2. Are you a Canadian citizen?
    yes I am
  3. I was given a scenario in which an elderly woman was stressed on the flight, a mother had a crying child and another person was getting upset over it. How would you as a team handle that?
    I would communicate with my co worker and we would split up to deal with the two situations at hand. I will prioritize the safety of all passengers on board.
    I will try to help them all if it will be not possible I will handle one and will ask another co-workers to help other 2 passengers.
    I will help one passenger and ask my co-worker to help 2 passengers.
  4. How do you delegate between multiple tasks?
    We should prioritize the tasks that are important first then achieve the others.
    Prioritize Ur tasks first
  5. What are you passionate about outside of work?
    I like to stay with my family
    Aviation and travel
  6. What would you say surprises people about you?
    I play a lot with kindness
    Ability to speak 4 languages
  7. What stands out to you as excellent customer service?
    The quality of the job I do and the skill and knowledge what I do, and resolve issues may occur during the job
    Listening skills and ability to predict customer's needs
  8. How do you show positive customer service?
    Very first I will make them feel comfortable so that they can not face any difficulty and if they feel so they can speak to me without any hesitation
    By listening the customer properly and helping him or her so that they do not face any difficulties.
  9. Do you speak another language? If so, what is it?
    I can speak Punjabi ,Hindi, Haryanwi, and even I understand Gujrati and Urdo as well.
    English and French
  10. What have you noticed about Air Canada Flight attendants and what makes them stand out?
    Their politeness and helping behaviour is realy appreciating
  11.    Read 27 Interview Experiences for Air Canada from other Flight Attendants!