Free Frontier Airlines Flight Attendant Interview Study Guide Questions and Answers
- What was the worst customer service experience you received and how did you respond to it?
I would have to say most recently, the worst customer service I’ve experienced would probably be at a fast food restaurant. I went there and ordered in the drive through, the person who took my order completely butchered my order, and I politely let them know that it was wrong. She immediately had a horrible attitude and made me feel like it was a burden that I wanted my order correctly. I then got to the second window and checked the food in my order and it was still a completely different order from what I ordered so once again I let them know that my order was not correct and it took an extra couple minutes for them to fix it, so in the end it took way longer than I expected for a satisfied result.
The worst customer service experience I had was when I ordered food from a service and the food was completely different than the order I placed. On top of that, the food was cold like it had been sitting out for a while and it was not handled properly as it had been thrown around. I got upset and called the customer service hotline and they gave me a full refund of the order. - When was a time when a coworker asked for help at work but you were busy doing a different task?
An example of a time when a coworker asked for help, is when I was working as a caregiver for elderly residents that have dementia and Alzheimer’s. and in the facility I was working it we were very understaffed. And my coworker asked me to help her with a resident who was not cooperating with their medication , which happens a lot so and she needed help with them immediately because that particularly resident needed to have his meds at a certain time every night. I was already in the process of giving another resident a shower, so I very quickly had to make sure that I finished bathing my patient and got them dressed as fast as possible. After I finished helping her I then went back to my resident to finish aiding them.
When I was working at a Store as a warehouse associate. I was processing a customer return and one of my coworkers came and asked what was the SKU number on an item for a return she was doing while I was in the middle of doing that customer's return. I wrote on a piece of paper step by step instructions on which systems to go to while processing the return.
I will tell the person that I would help them as soon as I can, I have to take care of my test first and I’ll be right with you to help you with yours. - What are your core values?
My core values are loyalty, honesty, and commitment. - Tell me about a time you had a work commitment running late that prevented you from a personal commitment.
I plan my personal life around work. I tend to plan casual activities that won't have much of an impact rather I show up on time not late. - Describe a situation in which you were under a tight deadline.
In my last job I was responsible for a project of a mobile game development. We knew that our competitors were working on a similar game, and my goal was to ensure that we release the game before they do. It was a tricky situation, because we had a small team of programmers, much smaller than they had, and we were behind them at the start of the development. But I applied agile project management, and motivated people to work many hours each week. We were a small team, but I made people enthusiastic for the project, and for the proposition of beating a bigger company in both speed and quality. I was balancing on a thin ice though, because I did not want my people to experience burnout, and we were working under pressure to meet this deadline. But eventually we managed to get the job done, and released the game before our competitor. - Tell me what you know about Frontier Airlines.
Frontier had been in business for many years. The new Frontier airlines, which has nothing but the name of the previous one, is a low-cost carrier offering exceptional customer service and safety to its passengers. - Tell me about a time you had a confrontation with a coworker.
I once had to work with a colleague who was in the habit of mispronouncing my name. After correcting them the first time, they insisted I was overreacting and made no effort to change. As my frustration grew, I approached our manager, who offered to issue them a warning. I felt this likely affected my relationship with other colleagues, so I decided to speak with the colleague one last time. I explained the cultural significance of my name and why it was important to me. The conversation seemed to help them understand, and they immediately made an effort to change. - Why would you make a good flight attendant?
Multiple years experience, - What Frontier destination would you like to go to?
Any! - Tell me about a time you gave great customer service and how did you know it?
I have great customer service working at Chick-fil-A when I saw a terrible car accident and went and helped the ladies out of their sunroof and got them to safety. Read 96 Interview Experiences for Frontier Airlines from other Flight Attendants!