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Free Horizon Air Flight Attendant Interview Study Guide Questions and Answers

  1. Tell us about a time that you turned a customer's frustration into joyfulness?
    There was this one time I was working with some passngers at my current job at the Boise Airport. We were on a maintenance delay. I was helping this newlywed couple get to thier honeymoon in Cancun. They were going to miss thier connecting flight they weren a little frustrated and concerned about getting to there destination and i was looking for alternate routes. There was luckily another flight leaving there 45 minutes later so I transferred them onto that flight and got their new tickets and bags rerouted. They were before thankful that I helped them and this new flight route got them into Cancun a little earlier then their original flight route would have
  2. What would you do if you heard someone talking bad about another co worker behind their back?
    Ask them if they would not spread negativity around the work place
  3. How would you make an unhappy customer happy?
    Try and understand how they are taking the situation and work with them in finding answer
  4. What excites you about relocating and why?
    Would love to have a fresh reset. New job, new city, new relationships.
  5. Who do you admire the most at your current job?
    Well currently I own a transportation company along with my husband as well as do party planning for baby showers and weddings. Within my party planning I admire the fact that I am able to put my unique creativity to use.
  6. What challenges do you face?
    Challenges would be my lack of knowledge on the job or traveling to my basic airport
  7. What made you apply here?
    It’s something new that I believe I would like doing. Love traveling n I’m good at dealing with people
  8. How long have you been at your current job?
    At the current moment I am unemployed. But before that I was working at a special needs school for a couple months
  9. Why do you want to leave your current employment?
    Been in NY most of my life I feel like branching out for this new job would be an amazing start for a reset
  10. Horizon Air's mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of our mission resonates with you most and how will you contribute to our success?
    I’d say safest and best customer service because that’s you taking pride in your work and giving it your all to ensure the customer has a great time flying
  11.    Read 14 Interview Experiences for Horizon Air from other Flight Attendants!