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Free jetBlue Flight Attendant Interview Study Guide Questions and Answers

  1. Tell me about yourself.
    I am 42, I have 2 children both girls I have a 17 and a 20 year old. I am from Manchester, NH iv been here almost my whole life. I love entertainment, theatre, ballet and comedies. I like the outdoors beaches, mountains. I like to have fun!
    My name is Annalisa, I’m Italian. In Italy since I was kid I was helping my parents in their small family business. Since a kid I enjoy help people and give to them the best costumer service. I moved to NYC about 5 years ago. NYC give me the opportunity not only to improve my costumer service, but also to meet and enjoy people from all over the world, the opportunity to learn from other cultures, and to learn 2 more languages English and Spanish
    I was born and raised in Puerto Rico. Mother of 2. 1 grandson. Worked for AA for 27yrs, recently retired. I did everything from Customer Service and up the ladder to management. Love family time, ride my motorcycle, avid reader and love to discover new restaurants and fun places.
  2. Did you ever have a conflict at work what did you do?
    I have not yet thankfully
    The most conflict I have, is when someone is unhappy with the food / meal. I apologize ask can we make you a knew meal, or get you something else? I also add, I will let my let manager know.
  3. Name a time where you faced a conflict at work.
    I had a disgruntled customer, she was not impressed from her last experience. I apologized, said “I was sorry she didn’t have a good experience, I hope we can do better this time.
  4. Why do you want to be a Flight Attendant?
    Multiple reasons. I have always worked in customer service, I am serviced oriented. I like meeting new people from all different walks of life. I’m at a place in life where I can travel, and not necessarily be home. I feel like I’m good with conflict and resolving problems a good problem solver. I think I’d be a good flight attendant
  5. Name a time you used kindness for someone.
    I think everyday I use kindness with people around me. For example at work most of the days when we put up through the carseat gate check I always open it and help the customer and Always notice and smile and a real thanks a lot for that detail on them.
  6. How do you deal with stress at work?
    I try to remember that the people I am interacting with may have so much more that they are dealing with than what is evident. This helps me take a step back and reassess the situation I'm dealing with. And if I can help someone and bring a smile to their face at the same time, this releases stress for all those involved.
  7. Name a time that you did something outstanding for a customer.
    Well we have regular customers, I knew it was this particular regulars birthday, I bought him his meal that day.
  8. How will you convey JetBlue's culture?
    With strong customer service skills and a desire to provide the highest level of care.
  9. Tell me about a time you would have done something differently?
    In one of my first wait staff gigs which had timed lunch service, I was not able to get the customer their food on the allotted time. Being frustrated in that I broke a tile by the wash sink which I had to pay to have repaired. I would have slowed down a bit, and not be in a hurry as to not break the tile, and tried my best to get the customer their food as quickly as possible.
  10. Tell me about how you have used your skills to gain something?
    I have a good first impression and a positive mind.I have a lot of service experience.I have been a tour leader and sales business for over 10 years.Now I have challenged my dream job, and I know it will come true.
    I've used my skills to gain employment for positions that I applied for.
  11.    Read 24 Interview Experiences for jetBlue from other Flight Attendants!