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Free jetBlue Flight Attendant Interview Study Guide Questions and Answers

  1. Name a time you used kindness for someone.
    I think everyday I use kindness with people around me. For example at work most of the days when we put up through the carseat gate check I always open it and help the customer and Always notice and smile and a real thanks a lot for that detail on them.
  2. How do you deal with stress at work?
    I try to remember that the people I am interacting with may have so much more that they are dealing with than what is evident. This helps me take a step back and reassess the situation I'm dealing with. And if I can help someone and bring a smile to their face at the same time, this releases stress for all those involved.
  3. Name a time that you did something outstanding for a customer.
  4. How will you convey JetBlue's culture?
    With strong customer service skills and a desire to provide the highest level of care.
  5. Tell me about a time you would have done something differently?
    In one of my first wait staff gigs which had timed lunch service, I was not able to get the customer their food on the allotted time. Being frustrated in that I broke a tile by the wash sink which I had to pay to have repaired. I would have slowed down a bit, and not be in a hurry as to not break the tile, and tried my best to get the customer their food as quickly as possible.
  6. Tell me about how you have used your skills to gain something?
    I've used my skills to gain employment for positions that I applied for.
  7. Tell me about a time when your trust was questioned?
    A close friend confided in me personal information which was overheard by someone else. The close friend came to me and blamed me for the private information leak, which I told him was not true. Some days later he came to me an apologized for this after he found out I was telling the truth.
  8. Tell me about a time when a customer wanted to break a company policy and what did you do?
    I explained to the long time customer that I would lose my employment if I did break company rules. It took a little convincing, but the customer came around to what standards I had to follow.
  9. What challenges do you think you will experience as a flight attendant?
    The challenges to me will be to think about the unknown, such as terrorism and emergency landings because no matter trained I will be and how professional one can not ever know the outcome of such thing but I will do everything I can to overcome the situation.
    Long hours, flight delays due to weather, occasional unhappy fliers, long times on my feet, and no regular work hours.
  10. Explain an issue with a co-worker and how it was resolved?
    The issue was with taking liquor. I went and explained that it was stealing no matter how small it was, and it would increase costs to customers due to shrinkage in inventory.
    The issue of mini liquor, I saw coworkers stealing mini liquor, I got his attention to not take any of these articles for personal use because it is company property and only for customer sales.
  11.    Read 20 Interview Experiences for jetBlue from other Flight Attendants!