Free NetJets Flight Attendant Interview Study Guide Questions and Answers

1. What does customer service mean to you?
   Customer service is the most inexpensive marketing tool. When you deliver great customer service above, over and beyond expectations, that is when your business is rewarded.
   To exceed the expectations of our guests.
   
2. Have there been any work rules changed or implemented at your current job as a direct result of a suggestion or feedback from you?
   Yes , a suggestion to provide more expedient and effective service.
   
3. Tell me about a time when you had a conflict with a coworker?
   The conflict was a result of not following through on a payment
   
4. Tell me about a time when you went above and beyond?
   We had a corporate buy out of our restaurant, and a family of four didn't get the notification. So they showed up, and we're VERY disappointed. So rather than them walking away feeling let down by us, I suggested we could serve them in the private dining room, and the company using the rest of the restaurant would never even know! And it worked! The family had never had a better experience. It also made me very happy! I volunteered to turn an unfortunate experience into one that will forever be memorable to all of us!
   
5. What do you like most about your current position?
   Seeing the enthusiasm and excitement of our guests as they enter our dining room, and being able to provide them an ultimate experience, which results in them returning over and over again!
   
6. Why would you leave your current job to come to NetJets?
   Because I would love to expand my professional skills and customer service to an elite service airline, which I believe is NetJets.
   
7. What do you know about NetJets?
   
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