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Free Southwest Airlines Flight Attendant Interview Study Guide Questions and Answers

  1. Tell me a time of a dangerous situation and what did you do?
    Customer had seizure, I had to protect her from biting her tongue until medics came.
    Someone came into my store with a counterfeit $100 bill, my cashier alerted me, I had to stall the customer until security came.
  2. Why do you want to be a flight attendant with Southwest when others are hiring?
    Southwest has been in the top 10 companies to work for.
    I love working with people, I get a rush of gratification working to be of service.
  3. What are the duties of a flight attendant?
    Serve the passenger for what they need and provide safety instructions and make passengers feel comfortable.
    Servicing customers with the highest of expectations, connecting with passengers and providing an uplifting experience.
    Servicing passengers to the highest amount of customer service. Demonstration of inflight safety rules, upholding SWA rules and policy .
    SW set the standard for great customer service, my values are aligned with that, and my best friend of 20 yrs who has been a flight attendant for SW for over 10yrs has spoken very highly of the airline.
  4. Why do you want to work for SWA?
    Equal opportunity employer!!
    Because my values align with Southwest's. I have always had a warriors spirit, a servants heart and a fun-loving attitude!
    Southwest sets the standard for customer service and satisfaction. I've always been working in a service oriented business where the client is priority and from my experience with traveling and friends who work with the company, they are happy, come across happy and it's really a dream opportunity to serve and travel
  5. Why did you leave your last job?
    Covid 19 layoff
    Still currently employed however I resigned from operational instructor position for scheduling purposes.
  6. What does it mean to you to be a flight attendant?
    It means integrity, being genuine discovering, and responding.
  7. Have you had an emergency situation?
    Yes, A customer came in my store with counterfeit bill, security had to be called.
  8. Have you gone above and beyond?
    Yes, A customer lost her dental retainer, We looked in the trash can until it was found, it took over an hour.
    In my work, I am constantly going above and beyond for my clients and customers I am always trying to anticipate the guests needs picking up documents from the client to having specific dietary meals available without being asked, just in case the request is made
  9. Are you willing to relocate (commute)?
  10. How would you handle passengers from a customer service standpoint?
    Customers are #1 priority , I would do my best to always meet their needs.
    I would treat each passenger as if they were my number one priority, listening to their needs and meeting them to the best of my ability.
  11.    Read 37 Interview Experiences for Southwest Airlines from other Flight Attendants!