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Free Southwest Airlines Flight Attendant Interview Study Guide Questions and Answers

  1. Tell me about a time you went above and beyond to help a customer.
    I was working a flight and an elderly passenger got onboard, traveling alone. I noticed she didn’t look well. I asked her to sit down and started questioning her on how she was feeling. She said her face felt numb and her speech was slurred. Because of my nursing background, I suspected she might be having a stroke. I told the captain, he called for EMS, I called her son on her phone and alerted him to the situation. EMS took her to ER.
    When I was a cosmetology teacher I had a student who was threatening to drop out of school due to a financial hardship. I referred her to a company that was hiring she got the job and I also assited her with paying her light bill to keep the lights on for her and her 4 children.
  2. Discuss what the last 5 yrs of your employment were and what were your duties.
    I own and operate a coffee roasting business. I order, roast, package and distribute my coffee locally and throughout the U.S. and have sold to other countries as well. I do the marketing, advertising, accounting. Every task that goes along with owning your own business.
    I had a degenerative knee. And I had to wait on my disability to have a total knee replacement. I then had the surgery. And I have now completed my recovery. I'm doing very well and fit.
    Customer service.
  3. Tell me how you apply our SWA servant's heart award/SWA warrior spirit award to your everyday work duties.
    I am by nature a caregiver. With this role, one has a servants heart by always putting others first, treating the client or customer the way you would like to be treated. Southwest is known for being an employer with heart. I have several friends that work for Southwest Airlines and they all say the same thing! If you treat someone with care, respect and the way you would like to be treated, you will get 200 percent back. It’s just the right thing to do.
    I am a firm believer of treating people the way you want to be treated. Caring for others With no hesitation.
    When I come to work, I put all my problems aside, and set the bar high to give the best customer service possible. I want to treat my customers the way I live by, and that is the golden rule, which is to treat others the way you want to be treated.
    I make sure that I have put aside all my problems and prepare for my day. I want to make sure my mindset is ready to help our customers with getting to their destination with care and ease.
    When I come to work, I put all my problems aside, and set the bar high to give the best customer service possible. I want to treat my customers the way Colleen Barrett and myself live by, and that is the golden rule, which is to treat others the way you want to be treated.
    The SWA servant's heart award is applied by being compassionate, serving other's others before yourself. Being a good listener and hearing what others need to feel successful is also a good way to approach your work duties. The SWA warrior spirit award goes with my personal motto "we're done when we are all finished with our duties."
    SWA sets the standard. They are listed in Fortune Magazine as one of the top ten companies to work for on a regular basis due to how they treat their employees.
  4. Tell me what customer service means to you.
    Customer service is going above and beyond the client, or customer’s expectations. Going the extra mile. Being resourceful if you don’t have the answer to a potential problem. Using good CRM to give that passenger, client or customer the very best customer service. Teamwork!
    Customer service is exceeding passenger expectations no matter how challenging they may be.
    Giving excellent care above and beyond services. In safety first.
    Taking care of the passenger. Making them feel comfortable and safe.
    Taking care of people. Making sure they feel like they matter.
    Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems. ... That sort of impactful experience can make someone a customer for life.
    Customer service is treating the customer well and going above and beyond. Treating people with respect and compassion, with a friendly and caring attitude.
    Going above and beyond. There is very little traffic on the extra mile. Making sure that the customer feels heard and positive about their experience.
  5. Tell me about your job experience in the past, leading up to what you’re doing now.
    I have always had customer service roles. I have worked in corporate, as well as commercial aviation. A realtor, business owner, office manager, Owner’s Representative, property management. All of these roles dealing with customers, clients and passengers. I love working with and providing excellent customer service!
    Prior to my total knee replacement. I have 5 plus years in customer service in the food industry. I also have 5 yrs experience home health care and CNA duties caring for others.
    I have worked for the past 10 years for the same company. I started out as a receptions and moved over to become a medical assistant. I was then offered to return to the receptionist position due to staff changes. I have been serving our patients with a smile ever since .
    I have been flight attendant for 5 years and a flight attendant supervisor for 5 years.
  6. Tell me about yourself.
    I am a calm, caring individual who has worked in many sectors providing excellent customer service and going the extra mile!
    I'm wanting to work for a company that will allow me to be myself. Giving me opportunity for room and growth in the comany. Longevity.
    I am a person looking to learn new things and wanting to work for a company I can expand my skills and learn more.
    I am a mother of three children. My 2 girls are married with children. My son isliving on his own. I have 4 beautiful grandchildren 3 girls and a boy that I love to spoil.
  7. Do you agree to do a physical exam that consists of being able to walk down the aisle of an aircraft while facing forward, be able to sit in the jump seat without alteration?
  8. Do you agree to go to an unpaid training in Dallas for 4 weeks?
    Yes I do
    Yes. I do
  9. Are you vaccinated against Covid?
    Yes. I am
  10. What would you do if you became stressed while in flight?
    Breathe, gather my thoughts, think about the task at hand and how to resolve it and absolutely practice CRM. two or more minds are better than one.
    As I have told my students when I was teaching, deep breaths and a quick brainstorm with a team member can resolve many issues before they become major issues.
    I would slow my heart rate down by taking deep breaths. Have a little small talk with with a co worker about something totally different from what's stressing me out.
    I would take a few deep relaxing breaths and talk to someone if possible.
    I would take a deep breath, practice a relaxation exercise and talk to my coworker if able to do so.
    Breathe, remain calm and remind yourself that this will pass.
  11.    Read 83 Interview Experiences for Southwest Airlines from other Flight Attendants!