Free Southwest Airlines Flight Attendant Interview Study Guide Questions and Answers
- Tell me how you apply our SWA servant's heart award/SWA warrior spirit award to your everyday work duties.
When I come to work, I put all my problems aside, and set the bar high to give the best customer service possible. I want to treat my customers the way I live by, and that is the golden rule, which is to treat others the way you want to be treated.
I make sure that I have put aside all my problems and prepare for my day. I want to make sure my mindset is ready to help our customers with getting to their destination with care and ease.
When I come to work, I put all my problems aside, and set the bar high to give the best customer service possible. I want to treat my customers the way Colleen Barrett and myself live by, and that is the golden rule, which is to treat others the way you want to be treated.
The SWA servant's heart award is applied by being compassionate, serving other's others before yourself. Being a good listener and hearing what others need to feel successful is also a good way to approach your work duties. The SWA warrior spirit award goes with my personal motto "we're done when we are all finished with our duties."
SWA sets the standard. They are listed in Fortune Magazine as one of the top ten companies to work for on a regular basis due to how they treat their employees.
- Tell me what customer service means to you.
Taking care of people. Making sure they feel like they matter.
Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems. ... That sort of impactful experience can make someone a customer for life.
Customer service is treating the customer well and going above and beyond. Treating people with respect and compassion, with a friendly and caring attitude.
Going above and beyond. There is very little traffic on the extra mile. Making sure that the customer feels heard and positive about their experience.
- Tell me about your job experience in the past, leading up to what you’re doing now.
I have worked for the past 10 years for the same company. I started out as a receptions and moved over to become a medical assistant. I was then offered to return to the receptionist position due to staff changes. I have been serving our patients with a smile ever since .
I have been flight attendant for 5 years and a flight attendant supervisor for 5 years.
- Tell me about yourself.
I am a mother of three children. My 2 girls are married with children. My son isliving on his own. I have 4 beautiful grandchildren 3 girls and a boy that I love to spoil.
- Do you agree to do a physical exam that consists of being able to walk down the aisle of an aircraft while facing forward, be able to sit in the jump seat without alteration?
- Do you agree to go to an unpaid training in Dallas for 4 weeks?
Yes I do
Yes. I do
- Are you vaccinated against Covid?
Yes. I am
- What would you do if you became stressed while in flight?
I would take a few deep relaxing breaths and talk to someone if possible.
I would take a deep breath, practice a relaxation exercise and talk to my coworker if able to do so.
Breathe, remain calm and remind yourself that this will pass.
- In a previous job, how did I get people to do something they didn't want to do.
I would ask them why the hesitation and proceed to encourage them that they can do it and they are capable of taking on the task.
Smile and ask for their assistance. If they refuse, I listen to their reason for not complying. I try to relate to their reasoning and repeat back to them to make sure I understand the complaint. Sometimes the complaint is legitimate so I offer another solution.
- Describe your duties at your last job.
I handled incoming phone calls and routed them to the appropriate personnel. I also prepped fee tickets for the days clinic. I made appointments for the patients with the Dr as well as with the nutritionist and our NP. I collected copays and other fees that were due.
What I do receiced the phone call of claim customer about the product. And Our technicion sent to them and fixed it. My duty was to calm them down and provide services so that they would not terminate the contract with all their might.
I am currently a flight attendant. My duties include but are not limited to passenger and crew safety and comfort, professional customer service, serving drinks and snacks, checking on your flight crew, and monitoring the cabin and lavatories throughout the flight.
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