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Free United Airlines Flight Attendant Interview Study Guide Questions and Answers

  1. Tell me about your best day at work.
    My best day at work was actually a couple weeks ago, we had a fun house and live music and everyone in the restaurant was happy and work felt like I was hanging out with my family whilst making good money!
    My best work day was when all my students understood the course work and it was displayed in a 98 percent passing.
    With enthusiasm I told them my story and why it was my best day.
  2. Tell me about your worst day at work.
    I spoke about why it was the worst day but also what I learned from it and what could have went better/what I could have done better.
  3. How do you explain something technical and give an example?
    The first thing I would do is to speak slowly I order for the person I’m speaking to grasp the idea. Another way is actually showing them by using body gestures such as the hand. Definitely use positive facial expression so the person feels comfortable with me and finally if all else fail point and use pen and paper to draw designs/ pictures.
  4. Tell me about a time when you had to work together with people you did not know.
    I was asked this question during the VI. My response was: I love working with new people, you can always learn from them. When I once had to work with a new crew I made sure I was friendly, open and observed the way everyone worked. I tried to be as helpful as possible and learn from them as well. Meeting new people is exciting for me, as I love people and am a true team player. We worked very well together and gave each other positive feedback to make the next trip even smoother.
  5. Tell me about a time when you were blamed for something that was not your fault.
    I was new to the hospital and my preceptor showed me how to set up some equipment. about a week later. I did the set up as I was taught and it was wrong.
  6. What is your weakness?
    I would say my weakness is when I love someone I put my whole heart and time into it.
  7. Do you have any tattoos or piercings?
    Just a tattoo on my arm
    Yes, in my ear.
    Just ear piercings.
  8. Tell us about a difficult customer service experience? and how you handled it.
    The STAR method should be used in one to two minutes MAXIMUM! You don’t want your interviewer to loose interest. A good example you could bring up could be one that you’ve seen here at Starbucks. How I’ve had a co-worker who was a transgender women. Often times, she would accidentally mis interpret a situation and assume a customer had mis-gendered her. One time I was on the register role taking the customers order as regular and a customer orders a drink as normal. Once their order comes up and it’s ready, my co-worker who was on bar role that night starts making the customers drink. The customer requests my co-worker to make a last minute change to their drink and my co-worker mistakenly assumes the customer Mis-gendered her and this turns into an back and forth argument between the two. Me noticing this unfold rather quickly on register, I decide to intervene and offer both the customer and my co-worker if I can kindly make the customers drink for them. I also offer my co-worker the chance to switch roles with me for the rest of the night so she can clear her head. As a result both the customer left satisfied and my co-worker more relaxed from the situation.
    Right now I am working as a caregiver with older people, most of which have dementia. One time I was picking up this woman to go to the store and i came to her back door because that was the closest to get to her house from where my car was parked. she did not handle that very well and called me a lot of rude names and told me i had a pea sized brain. i handled this situation very calmly and just said "I'm sorry you feel that way, are you ready to leave?" and that was that.
  9. How do you plan to balance work and life?
    I work as much as I can. And when i have time, I will hang out with my friends.
  10. Do you feel your recent jobs helped in preparing you for this position?
    Yes, prior to this interview, I was a flight attendant for a regional airline and have dealt with the stresses and achievements you typically see in this industry. I also worked in the hospitality industry while living in Germany helping guests travelling from across the world. Lastly, my experience as a military spouse has given me the depth and perspective one would need interacting with other customs and cultures.
    I do. My current job/recent job has been all about working with others. I have gained a lot of patience in challenging situations and learned to not get stressed out or overwhelmed in a stressful situation.
    Yes because my current job requires me to interact with people.
  11.    Read 125 Interview Experiences for United Airlines from other Flight Attendants!