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Free SkyWest Airlines Flight Attendant Interview Study Guide Questions and Answers

  1. How would you handle an emergency situation?
    I would want to remain as calm as possible then assist or help anyone needing medical attention and try to keep everyone calm as well. Then I would try to gather all the information pertinent to the situation. Get this information to the correct authorities.
  2. How would you handle an irate customer?
    I would thoroughly listen to their complaint or dissatisfaction. After getting the details needed I would with complete sincerity explain how and when the matter could be resolved. Or explain with all facts and reasons needed to explain why we (the company) could not resolve their particular complaint. Reminding myself to remain calm but firm in knowing the information I was either defending or passing on.
  3. I was asked what I do if my coworker boarded the aircraft visibly upset and I noticed that she had forgotten to do a few safety tasks, what would you do or how would you approach the issue?
    Personally, I stated that I would complete the tasks myself because safety is our first priority, and when and if time permitted I would pull my coworker aside to see if he/she wishes to discuss what caused this mental lapse and just bring to their attention the errors that had been made and remind them what our duties and priorities are and that if need be to let me know where I’m able to assist them so that we uphold our standard of health and safety for our guests.
  4. Where do you foresee your career?
    In a supervisor position.
  5. What would you do if your co-worker was crying but still had tasks to do?
    I would ask them to go into the galley away from the passengers, then I would complete the task. After task is complete I would check on them to find out the situation and what I could do to calm them down.
  6. How would you handle a difficult coworker?
    I don’t like confrontation but I know everyone has a bad day and I would try to remain calm and show understanding to their their feelings and show we can work together to get through the work day as a team.
  7. What is something you did wrong in-flight.
  8. Describe a most difficult situation.
    Knowing someone is dying and you'll never see them again.
  9. If your co-worker wasn't following procedures what would you do?
    Kindly remind her speaking openly.
  10. Share how you handled an angry customer.
    I remained calm and listened to their concerns and needs to rectify the situation without confrontation. The customer comes first and when you remain calm it makes the customer calm for resolution for peace and satisfaction.
  11.    Read 63 Interview Experiences for SkyWest Airlines from other Flight Attendants!