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Free SkyWest Airlines Flight Attendant Interview Study Guide Questions and Answers

  1. When you are starting your shift and find out the gas is out what would you do?
    Advise the flight deck.
    Let the pilot know.
  2. Do you have a passport?
  3. What would you do if two passengers were arguing over a seat?
    I would suggest they sit in their assigned seats.
  4. A pax has called saying that the person seated next to them has a strong perfume and it has something that they were allergic to, how would you respond in that situation?
    I would apologize for the customer's discomfort and I would then check if there is any available seat on the plane where they can move away from the perfume.
    I would apologize and make the effort to reseat them as far away as possible.
  5. What would you do if a customer was playing a video loud enough that it was disturbing the other customers?
    I would politely approach the passenger and ask if they have headphones if not I would ask the passenger could they would be so kindly to turn down the volume in respect for the passengers around him.
  6. What do you know about the SkyWest family and culture?
    I admire SkyWest's reputation for safety, reliability, and punctuality airline. SkyWest has a good reputation for treating their employees very well.
    I know that that they are built on team work, professionalism, safety and stability. Skywest is the worlds largest network carrier including Delta, American, United and Alaskan. Skywest is also known for their top tier training.
  7. Frustrating part of a current or previous job.
    Sometimes not know what time you were getting off work. You quickly learn to adjust and adapt to this and it becomes routine.
  8. A passenger rings the flight attendant call button to complain about a child kicking their seat. The guardian of the child is reading a magazine and not paying attention to the situation. How would you handle this?
    I would calmly approach the parent and ask if they could redirect their child from kicking the back of the chair, and offer a snack or a toy to help.
    I would calmly approach the parent and ask them if they could redirect their child from kicking the back of the passenger in front of them seat.
    Calmly get the parents attention and explain that it's affecting another customer
  9. What would you do or if a first-class passenger was getting upset?
    I would approach the passenger and find out why they were upset. I would be calm and a good listener and try to resolve the situation together.
    Try to address their concerns
    Ask the passenger why they were upset. And do my best keep him continent and calm.. deescalate the issue .
    I will first find out what the passenger is upset about, I will also empathize with their plight. From there, I'd work with the costumer to find a resolution together.
  10. What would you do or if a piece of luggage didn’t fit in the overhead compartment?
    If a luggage was to big to fit in a overhead bin I would politely tell the passenger that we will tag the bag and hold it in the cargo and they will receive it once we land in their connecting destination.
    Ask the passenger if he could keep it at his side or offer him a compartment that was sufficient
    I would try to find room in the cabin for my customers luggage, if I can not find space, then I would ask my customer if they would like to volunteer to have their luggage checked in the cargo hold.
  11.    Read 123 Interview Experiences for SkyWest Airlines from other Flight Attendants!