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Free SkyWest Airlines Flight Attendant Interview Study Guide Questions and Answers

  1. What attracts you to the flight attendant lifestyle?
  2. How important is safety to you?
  3. Your supervisor contacts you about customer complaints. What do you do?
    I would want to know why they were not happy and if it was something I personally did, I would want to know how I could have handled the situation better as I try to always do my best.If it is something that I can change on my part , I would make sure I would be as nice as I could and ask the customer how they would like me to handle the situation and try to accommodate them the best I can.
    Find out what the complaints were about and what I could have done differently so that the customer would have felt appreciated and well taken care of.
  4. Describe a time where you were patient.
    I am always patient. I don’t get fussy or angry. I believe happiness is a choice you make and I don’t get overwhelmed or irritated by anything external. I had a customer who told me his package had been delivered and he had a tracking number that showed it.. I calmly listened what he had to say without interrupting him and then explained what happens when package is delivered that it will actually have to be picked up by us and so on. At the end he apologized because he was yelling at me ... I smiled and told him I understand (it was a birthday gift and he expected fast delivery) I explained next time to order via ups or fed ex, and it will be fast.
  5. What does personal and operational reliability mean to the company?
    Doing what you say you will, as fast as you promise and as well as you possibly can. Be honest and trustworthy where you can gain people’s trust and they can rely on you knowing you will get it done, on time and well. No empty promises also company has to stand behind what they say. Punctuality, reliability, honesty,
  6. A child won’t buckle up and parents have done everything in their power to calm them down. What do you do?
    I would play a game with the child, sit next to him /her and do a little game of bucklin for example when I say a name of a wild scary animal you buckle and when I say domestic animal you don’t and so on...
  7. A first-class passenger is wearing their mask on their chin. What do you do?
    Explain how it is not a proper way and although he may not have COVID it is the policy that we all have to follow. Nothing personal but a rule ... because we care about him and all threat of the people we are around
  8. Why are you leaving your current position to be a flight attendant?
    I want a lifestyle with an organization that has exciting and ambitious plans for the future. Although I enjoyed my job, my dream is to become a Flight Attendant and I will leave my employer on good terms. The time has come for me to move on and to work for an organization such as yours where I will not only be pushed and challenged but my skills and qualities will be put to good use.
    It has been my dream since I was a kid. I can still do it and I think it would be perfect time now. I love my job but I would do anything to be a flight attendant.
  9. How would you handle an emergency situation?
    I would want to remain as calm as possible then assist or help anyone needing medical attention and try to keep everyone calm as well. Then I would try to gather all the information pertinent to the situation. Get this information to the correct authorities.
  10. How would you handle an irate customer?
    I would thoroughly listen to their complaint or dissatisfaction. After getting the details needed I would with complete sincerity explain how and when the matter could be resolved. Or explain with all facts and reasons needed to explain why we (the company) could not resolve their particular complaint. Reminding myself to remain calm but firm in knowing the information I was either defending or passing on.
  11.    Read 70 Interview Experiences for SkyWest Airlines from other Flight Attendants!