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Free SkyWest Airlines Flight Attendant Interview Study Guide Questions and Answers

  1. What would you do or if a first-class passenger was getting upset?
  2. What would you do or if a piece of luggage didn’t fit in the overhead compartment?
  3. What would you do if a child and the parent weren’t paying attention?
  4. What is expected for the 15 question video interview?
  5. What attracts you to the flight attendant lifestyle?
    Meeting new people and traveling.
    the challenge and excitement of starting a new career.
  6. How important is safety to you?
    As per me, safety is first priority in life no matter what it is. So, yeah, we need to be aware always of our safety.
  7. Your supervisor contacts you about customer complaints. What do you do?
    I would take initial steps of knowing why customers are not satisfied with our services and what kind of problems they are suffering. Then as per them, I will try to improve our services and I would apologize for our previous services which made our customers dissatisfied.
    I would want to know why they were not happy and if it was something I personally did, I would want to know how I could have handled the situation better as I try to always do my best.If it is something that I can change on my part , I would make sure I would be as nice as I could and ask the customer how they would like me to handle the situation and try to accommodate them the best I can.
    Find out what the complaints were about and what I could have done differently so that the customer would have felt appreciated and well taken care of.
  8. Describe a time where you were patient.
    Patience is my biggest strength. I always believe in doing work with patience. Completing any task with patience must show a great result.
    I am always patient. I don’t get fussy or angry. I believe happiness is a choice you make and I don’t get overwhelmed or irritated by anything external. I had a customer who told me his package had been delivered and he had a tracking number that showed it.. I calmly listened what he had to say without interrupting him and then explained what happens when package is delivered that it will actually have to be picked up by us and so on. At the end he apologized because he was yelling at me ... I smiled and told him I understand (it was a birthday gift and he expected fast delivery) I explained next time to order via ups or fed ex, and it will be fast.
  9. What does personal and operational reliability mean to the company?
    Doing what you say you will, as fast as you promise and as well as you possibly can. Be honest and trustworthy where you can gain people’s trust and they can rely on you knowing you will get it done, on time and well. No empty promises also company has to stand behind what they say. Punctuality, reliability, honesty,
  10. A child won’t buckle up and parents have done everything in their power to calm them down. What do you do?
    I would give some toys to play for that child which will make him/her calm down.
    I would play a game with the child, sit next to him /her and do a little game of bucklin for example when I say a name of a wild scary animal you buckle and when I say domestic animal you don’t and so on...
  11.    Read 80 Interview Experiences for SkyWest Airlines from other Flight Attendants!