These study guide questions were submitted by real pilots who actually interviewed with jetBlue
Tell us some background information about yourself. I went to the AF Academy
Give an example of when you had a conflict with a coworker who resisted your instructions and how you worked it out.
Tell when you used humor to diffuse a situation. Once at my fraternity one of my brothers was getting in a pretty loud argument with a random person at a party one night. The argument was over sports, so I split them up and sidetracked the argument by joking about how the argument was irrelevant because real men don't care about soccer and only argue about sports that matter like baseball and football.
Tell about a time when you helped someone overcome a technical challenge in the aircraft (and describe the outcome).
Tell about a time you had to make a quick decision. Talked about flying to destination airport with unforecasted ceilings below mins. Went missed approach 2 times and had to decide whether or not to attempt a 3rd approach (plane before me was barely able to sneak in), divert to alternate that had lower than expected ceilings slightly above mins, or divert to unplanned alternate.
Tell me about a time you displayed one of JetBlue's values. On this question, it was more specifically stated about the most recent time that I displayed the core values. I described a recent flight in which things were not going as well as they could have, and the crew is starting to get bitter. I started joking around and trying to make it fun, regardless of the situation. By the end of the flight, everyone was having a good time and we all went out together.
Tell me about how you started flying. Local flight school.
Tell me about a time that you had the most fun at work.
Tell me about a time that you went above and beyond for a customer. The customer was requesting a helicopter from u, but none were available. I offered to use our smaller fixed wing asset, and because that was all that was available, they excepted. I provided excellent service at a level that was not expected, and because of that, they requested more and more services from us which boosted our statistics for the year by a lot.
Tell me about a time that you represented the company.