Read Page 1 ... delay may be best to board, or if a longer issue that needs work to delay the boarding process. Follow-up question the gate agent hears maintenance talk to you and everyone is on board, they want you to deal with the passengers and they are panicking about it. Do you make a PA face to face with the passengers if the company permits it? I stated I would assure them I would announce it to the passengers, but that first I would... Continue Reading this Scenario