These study guide questions were submitted by real pilots who actually interviewed with Southwest Airlines
Tell me about a time CRM was not up to par. On a very recent flight, no after landing checklist was done (I asked for it, but was taxiing through a tight area and didn't verify it was done), and all the deice/anti-ice switches were left on. If no one had caught it it could have cause damage to the engines if the batteries were turned on later. Departing from an uncontrolled field and was cleared by ATC on course after departure. The F/O and I did not talk about the exact clearance all I knew is we were cleared as filed. After departure we flew the runway heading and was asked by ATC why we weren't flying to our first fix as cleared in the clearance. On a recent flight I didn't ask for the shutdown checklist and I left the standby pumps on.
Tell me about a time that you were counseled.
(this does not have to be negative, used a good story here) This was a positive experience. I was called into my chief pilots office and was told by him that he heard a rumor that I had an interview with another airline. He said that he wanted to make sure that I got the job and he was going to write me a LOR. He said he has heard on numerous occasions that I was a great person to fly with and how I created a great working environment for my crews. He also remembered the time him and I flew a trip together and how he remembered the same. During my time at the naval academy,when my grades where a little below standard Prior to my wife and I getting married we went to marriage counseling the lesson we learned in our session we have used often to strengthen our relationship
Tell me about a time you had to use patience. Taught Wayne Newton ballroom dance. Parenting has taught me patience Every time I'm going out with my wife
Tell me about a challenging flight.
Why SWA? The company inspires me with the way it treats the employees and customers. It's one the most prestigious airlines in the world with a successful business model and a consumer satisfaction above average.
Tell me about a time your work schedule had to change?
Tell me about a time fuel was an issue.
Tell me about a time someone tried to get you to break the rules. We busted our TCAS at an outstation. It is a laborious and multi-MEL process, and the station agent and dispatch didn't like us delaying, but we did the MEL process and got underway with minimum delay.
Tell me about a time when you disagreed with a superior what did you do?