These study guide questions were submitted by real pilots who actually interviewed with Southwest Airlines
Tell me about a time CRM was not up to par. On a very recent flight, no after landing checklist was done (I asked for it, but was taxiing through a tight area and didn't verify it was done), and all the deice/anti-ice switches were left on. If no one had caught it it could have cause damage to the engines if the batteries were turned on later. Departing from an uncontrolled field and was cleared by ATC on course after departure. The F/O and I did not talk about the exact clearance all I knew is we were cleared as filed. After departure we flew the runway heading and was asked by ATC why we weren't flying to our first fix as cleared in the clearance. On a recent flight I didn't ask for the shutdown checklist and I left the standby pumps on.
Tell me about a time that you were counseled.
(this does not have to be negative, used a good story here) The last few months ive been asking captains and FAs to advise me on anything they see prudent for a captain to have in their toolbag. One captain in particular spent the whole four day trip giving my feedback whether i made a mistake or something I performed nicely. We discussed engine out scenarios, in particular. We talked through different diversion scenarios as well optimal weights, speeds for different cruise altitudes. One that stuck with me was that as a captain you get dealt a hand when you start trip - Wx, fuel, crew, etc. Always try to upgrade your hand. He thanked me for keeping him out of trouble and said that I was competent pilot who would do well as a captain. My friend who became a pilot supervisor with Gama was giving me motivation to keep up the good work. He was hearing my name being passed around to Check airman and Instructor Pilots that I was someone to look forward to when flying with and evaluating for upgrade. This was a positive experience. I was called into my chief pilots office and was told by him that he heard a rumor that I had an interview with another airline. He said that he wanted to make sure that I got the job and he was going to write me a LOR. He said he has heard on numerous occasions that I was a great person to fly with and how I created a great working environment for my crews. He also remembered the time him and I flew a trip together and how he remembered the same. During my time at the naval academy,when my grades where a little below standard Prior to my wife and I getting married we went to marriage counseling the lesson we learned in our session we have used often to strengthen our relationship
Tell me about a time you had to use patience. this arduous interview process... Taught Wayne Newton ballroom dance. Parenting has taught me patience
Tell me about a challenging flight. I was paired with my pilot supervisor for a tour and we picked up a customer known for, being late, rushing crews, and getting upset easily. We were traveling internationally and her husband brought a new passport that didn't match what we had on file. In addition we had gate hold, and the passenger had reservations at her destination. With all the delays it added up to 2 hours. Which turned into her shouting and cursing at us directly. It was nice to hear at the end of the flight from my supervisor that I handled it well.
Why SWA? The company inspires me with the way it treats the employees and customers. It's one the most prestigious airlines in the world with a successful business model and a consumer satisfaction above average.
Tell me about a time your work schedule had to change?
Tell me about a time fuel was an issue. Got put in a hold, by the time we were released we would be landing at the destination below mins. So we diverted.
Tell me about a time someone tried to get you to break the rules. We busted our TCAS at an outstation. It is a laborious and multi-MEL process, and the station agent and dispatch didn't like us delaying, but we did the MEL process and got underway with minimum delay.
Tell me about a time when you disagreed with a superior what did you do?