272 FREE Flight Attendant Interview Study Guide Questions and Answers
Piedmont Airlines
- How did you hear about us?
- American Airl... Continue reading this answer
- Tell us about yourself.
- My name is____. I am 26 years old. I am a very responsible, disciplined and organized person with lots of motivation. I have been flight instructo... Continue reading this answer
- Why do you want to be part of the aviation industry?
- How would you handle a passenger traveling with a child and small infant who did not get a toy?
- Give them a toy or a snack/... Continue reading this answer
- How would you handle a passenger who wants a coke to drink but you do not have any?
- Politely apologize and give them othe... Continue reading this answer
- How would you handle a passenger who left her phone at the airport?
- How would you handle a frequent flyer passenger whom did not get a seat with extra leg room as requested?
- Did you know anything about our company?
- Why do you want to be a flight attendant for Piedmont Airlines?
- I like the small family feel of Piedmont Airline... Continue reading this answer
- When was the last time you flew? (I use to be a flight attendant)
- Last ... Continue reading this answer
PSA Airlines
- Talk about a time in your professional career that made you proud.
- Do you understand who will pay for your lodging if you were to commute?
- Yes I un... Continue reading this answer
- Explain what commuting means to you.
- Commuting means that I will be getting a flight to my assigned base to m... Continue reading this answer
- Commuting means I will need to get a flight to my assi... Continue reading this answer
- Commuting means, I will have to fly to intended crew base in prep... Continue reading this answer
- What would you do if a passenger overheard a flight attendant talking about wanting to quit the job?
- Communicate with the flight attendant a... Continue reading this answer
- I will approach the client and let them know that they are valued and that we are committed to providing them with excellent services. Then i will approach my colleague in private and at opportune time to understand the root cause of their dissat... Continue reading this answer
- Three things: 1. The flight attendant might have been venting her personal feelings in a moment of frustration. She probably did not mean for it to be overheard. 2. If the passenger feels the need to approach the flight attendant, they may offer a friendly suggestion and offer them kindness by hoping they find what makes them happy and asking them if everything is ok. But ... Continue reading this answer
- Tell about a time when you showed compassion and empathy to a customer.
- A customer was transporting his mother's urn, he refused to put it under the seat in from of him and insisted on carrier it on his lap after being told that he was not allowed to have anything on his lap for take-off and landing... Continue reading this answer
- How would you contribute to the airline?
- By utilizing my 7 years of experience in customer service for the benefit of the company while maintaining... Continue reading this answer
- I will contribute to PSA Airlines with my personality of helping others and ... Continue reading this answer
- Tell me about a time that you worked with a difficult employee and how did you make that experience better?
- Describe a time you had to work with a co-worker who was not pulling their weight.
- A team member was not contributing effectively. said person was always having me in the a position. I chose to have a conversation with them and found out they w... Continue reading this answer
- A co-worker had been showing up to shifts late, not contributing, and excessively going missing at work. I decided that I should talk to her before she was terminated. After having a heart to heart conversation with her I ca... Continue reading this answer
- Describe a negative customer service experience you turned around.
- I worked for Atlas Airlines and we do charter flights for the military and also vip for football teams and I had experience and picked up vip flights for the team for Pen-state and Minnesota ,and Pen state team had to fly back to Pen state from Atlanta, and sudden thing happen while taxiing ,and i was in charge of upper-deck and captain asked me if I can call our maintenance guy ,and so purser communicated with the captain and she c... Continue reading this answer
- Tell us what teamwork means to you.
- Teamwork means being able to work with others in a group,... Continue reading this answer
- Teamwork means being able to work with others in a group, ... Continue reading this answer
- Team work is a must specially coming from a big group of crew making sure communicate calmly and so much respect to make sure everyone is in the same page ,even when i was doing crj and erj i made sure to fully communica... Continue reading this answer
Republic Airways
- What is your view on being on time for work?
- If you are not at least 10- ... Continue reading this answer
- Arriving early means you're on time,... Continue reading this answer
- It’s important because it shows that your being respectful of the person/... Continue reading this answer
- Always plan... Continue reading this answer
- Can you pass a drug test?
- yes
- How do you adjust to changes that you have no control over?
- I stay calm and ... Continue reading this answer
- I kind of just accept it. If it’s out of my control there not much I can do about it. The o... Continue reading this answer
- When faced with changes beyone my control I learn what new circumstances need to happen. Embracing adaptability and f... Continue reading this answer
- Define what it means to be an efficient and reliable employee?
- Being an efficient and reliable employee means consistently getti... Continue reading this answer
- Tell me about a stressful situation at work.
- A gas... Continue reading this answer
- When I was a bartender at the Spring Hill suites in Iowa city, it was my day off and one of my teammates had called in sick last minute. This was actually on my birthday, so I was on my way to go to a dinner when my boss called urgently to see if I would be ab... Continue reading this answer
- I had a student that called during my birthday dinner extremely upset and anxious about her upcoming ACT test. I excused myself from the table so I could continue speaking with her in a more private environment. I told her how important it was to see her accomplishments that she has made in her pr... Continue reading this answer
- Do you have a passport?
- Yes
- I have just submitted my... Continue reading this answer
- Yes.
- Yes
- You won't be given your base until you are 2 weeks into training. How will you deal with that?
- Just be honestly. If this is go... Continue reading this answer
- Take care of personal affair... Continue reading this answer
- I can adapt to anything. Being a Yoga Teacher I had to adapt to many people ... Continue reading this answer
- I'll apply myself... Continue reading this answer
- I’ll deal wi... Continue reading this answer
- What experiences have you had that would make you a good flight attendant?
- I have always worked in customer service. I enjoy meeting new people everyday and... Continue reading this answer
- Over 40 years of excellent customer service. Patient, excellent communication skills, effective listening, maintain a calm and friendly demeanor with customers and co-... Continue reading this answer
- I believe I’d make a great flight attendant because I naturally approach situations with an open mind and a calm, professional attitude. I always make it a priority to listen first, truly hearing what the guest has to say before responding or taking action. This helps me understand their needs and handle situations with empathy and care. I also take pride in going above and ... Continue reading this answer
- You are a flight attendant on a delayed flight and a pax is concerned about missing their connection...what do you do?
- Assure Pax that we are working hard to try to get t... Continue reading this answer
- How do you feel about not knowing what base you will be assigned until 2 weeks into training?
- It's a little exciting, and nerve wracking at the same time,... Continue reading this answer
- Being notified about base assignment before attending ... Continue reading this answer
SkyWest Airlines
- What would you do if a family of 4 traveling together and they all wanted to sit together but the plane was at full capacity what would you do?
- I would suggest asking other passenger... Continue reading this answer
- What do you think is a daily duty for a flight attendant?
- The daily duty of a flight attendant is showing up to ... Continue reading this answer
- At our company, we prioritize innovation and customer satisfaction in the tech industry. This program will enhance our growth by enabling us to leverage cutting-edge tools and methodologies, streamline our operations, and improve product development cycles. By fostering a culture of continuous learning and collaboration, we can better meet market demands and expand our customer base, ultimately driving revenue and strengthening our position in the industry. Engaging with this program will empower our team, enhance our offerings, and position us for long-term success. ... Continue reading this answer
- To make sure the passengers... Continue reading this answer
- To make sure the passengers... Continue reading this answer
- When becoming a flight attendant, what might be a obstacle you would face?
- Rude cu... Continue reading this answer
- What would you do if a flight attendant was treating a customer bad?
- Ask if they were o... Continue reading this answer
- Ask if they were o... Continue reading this answer
- What did you do when you had conflict with a manager or someone higher up.
- Stay quiet and let... Continue reading this answer
- What would I do if a baby were crying on the flight?
- Ask the parent if ... Continue reading this answer
- Stand up and give a fun fact about yourself.
- I love to sleep in silk pj and silk... Continue reading this answer
- I recently got married in ... Continue reading this answer
- A fun fact about myself is that I am a twin and when living apart from each other I always end up forge... Continue reading this answer
- Love surprising my friends And... Continue reading this answer
- I was also asked what would do if you were working with someone who doesn't do their share of the work?
- I love to keep moving and get the task don... Continue reading this answer
- If someone wasn’t doing their fair share of work, I would pick up the slack after them to ensure ever... Continue reading this answer
- I would pull the person to the side and make sure they’re ok and... Continue reading this answer
- Well I currently work with someone like that. It is really hard in a restaurant environment to work with someone like that especially when serving is the kind of job where you some that have to work together. I always try to get them to ... Continue reading this answer
- What would you do if you noticed a passenger struggling to buckle their seat belt due to weight?
- I would provide assistance and I would hope to know my aircraft had a seat with extra roll... Continue reading this answer
- I would wait to see if they asked for a seat belt extender first because I don’t want to em... Continue reading this answer
- I would first go and get an extra seat belt and then approach the passenger and ask them if they would like an extra belt. And then I would ask them if they need assistance or not. That I am here to help in anyway. That I will com... Continue reading this answer
- When you are starting your shift and find out the gas is out what would you do?
- Let the p... Continue reading this answer
- Advise the ... Continue reading this answer
- Let manage... Continue reading this answer
Southwest Airlines
- Tell me about a time you went above and beyond to help a customer.
- When I was a cosmetology teacher I had a student who was threatening to drop out of school due to a financial hardship. I referred her to a... Continue reading this answer
- I was working a flight and an elderly passenger got onboard, traveling alone. I noticed she didn’t look well. I asked her to sit down and started questioning her on how she was feeling. She said her face felt numb and h... Continue reading this answer
- I was working at the hospital and I had a patient who was initially admitted for self care deficits. During her hospital stay,she began to develop some confusion, which unfortunately can be common in elderly patients. There was one day that this patient was just having a really rough day mentally and had convi... Continue reading this answer
- Discuss what the last 5 yrs of your employment were and what were your duties.
- Customer... Continue reading this answer
- I had a degenerative knee. And I had to wait on my disability to have a total knee replacemen... Continue reading this answer
- I own and operate a coffee roasting business. I order, roast, package and distribute my coffee locally and throughout the U.S. and have ... Continue reading this answer
- Tell me how you apply our SWA servant's heart award/SWA warrior spirit award to your everyday work duties.
- SWA sets the standard. They are listed in Fortune Magazine as one of the top te... Continue reading this answer
- The SWA servant's heart award is applied by being compassionate, serving other's others before yourself. Being a good listener and hearing what others need to feel suc... Continue reading this answer
- When I come to work, I put all my problems aside, and set the bar high to give the best customer service possible. I want to treat my ... Continue reading this answer
- I make sure that I have put aside all my problems and prepare for my day. I want to make sure ... Continue reading this answer
- When I come to work, I put all my problems aside, and set the bar high to give the best customer service possible. I want to... Continue reading this answer
- I am a firm believer of treating people the way you wa... Continue reading this answer
- I am by nature a caregiver. With this role, one has a servants heart by always putting others first, treating the client or customer the way you would like to be treated. Southwest is known for being an employer with heart. I hav... Continue reading this answer
- Tell me what customer service means to you.
- Going above and beyond. There is very little traffic on the extra mile. M... Continue reading this answer
- Customer service is treating the customer well and going above and beyond. Tr... Continue reading this answer
- Good customer service means consistently exceeding customer expectations and going out of your way to hel... Continue reading this answer
- Taking care of people. Making s... Continue reading this answer
- Taking care of the passenger. Maki... Continue reading this answer
- Giving excellent care above and ... Continue reading this answer
- Customer service is exceeding passenger expec... Continue reading this answer
- Customer service is going above and beyond the client, or customer’s expectations. Going the extra mile. Being resourceful if you don’t... Continue reading this answer
- Tell me about your job experience in the past, leading up to what you’re doing now.
- I have been flight attendant for 5 years an... Continue reading this answer
- I have worked for the past 10 years for the same company. I started out as a receptions and moved over to become a medical assistant. I ... Continue reading this answer
- Prior to my total knee replacement. I have 5 plus years in customer service in the food ... Continue reading this answer
- I have always had customer service roles. I have worked in corporate, as well as commercial aviation. A realtor, business owner, office manager, Owner’s Repre... Continue reading this answer
- Tell me about yourself.
- I am a mother of three children. My 2 girls are married with children. My son islivin... Continue reading this answer
- I am a person looking to learn new things and wanting to ... Continue reading this answer
- I'm wanting to work for a company that will allow me to be myself. ... Continue reading this answer
- I am a calm, caring individual who has worked in many sectors ... Continue reading this answer
- Do you agree to do a physical exam that consists of being able to walk down the aisle of an aircraft while facing forward, be able to sit in the jump seat without alteration?
- Yes.
- yes
- Yes
- Yes
- Yes
- Absol... Continue reading this answer
- Do you agree to go to an unpaid training in Dallas for 4 weeks?
- Absol... Continue reading this answer
- Yes. I do
- Yes.
- yes
- Yes I do
- Yes
- Yes
- Yes
- Absol... Continue reading this answer
- Are you vaccinated against Covid?
- No!
- Yes. I am
- Yes.
- Yes
- yes
- Yes
- Yes
- Yes
- What would you do if you became stressed while in flight?
- Breathe, remain calm and remin... Continue reading this answer
- I would take a deep breath, practice a relaxation ... Continue reading this answer
- I would take a few deep relaxing bre... Continue reading this answer
- I would slow my heart rate down by taking deep breaths. Have a little small talk wi... Continue reading this answer
- As I have told my students when I was teaching, deep breaths and a quick brains... Continue reading this answer
- Breathe, gather my thoughts, think about the task at hand and how to resol... Continue reading this answer
Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.