273 FREE Flight Attendant Interview Study Guide Questions and Answers
NetJets
- What does customer service mean to you?
- To exceed the expect... Continue reading this answer
- Customer service is the most inexpensive marketing tool. When you deliver great custom... Continue reading this answer
- Have there been any work rules changed or implemented at your current job as a direct result of a suggestion or feedback from you?
- Yes , a suggestion to provide mor... Continue reading this answer
- Tell me about a time when you had a conflict with a coworker?
- The conflict was a result of no... Continue reading this answer
- Tell me about a time when you went above and beyond?
- We had a corporate buy out of our restaurant, and a family of four didn't get the notification. So they showed up, and we're VERY disappointed. So rather than them walking away feeling let down by us, I suggested we could serve them in the private dining room, and... Continue reading this answer
- What do you like most about your current position?
- Seeing the enthusiasm and excitement of our guests as they enter our dining room, and being ab... Continue reading this answer
- Why would you leave your current job to come to NetJets?
- Because I would love to expand my professional skills and custome... Continue reading this answer
- What do you know about NetJets?
Piedmont Airlines
- How did you hear about us?
- American Airl... Continue reading this answer
- Tell us about yourself.
- My name is____. I am 26 years old. I am a very responsible, disciplined and organized person with lots of motivation. I have been flight instructo... Continue reading this answer
- Why do you want to be part of the aviation industry?
- How would you handle a passenger traveling with a child and small infant who did not get a toy?
- Give them a toy or a snack/... Continue reading this answer
- How would you handle a passenger who wants a coke to drink but you do not have any?
- Politely apologize and give them othe... Continue reading this answer
- How would you handle a passenger who left her phone at the airport?
- How would you handle a frequent flyer passenger whom did not get a seat with extra leg room as requested?
- Did you know anything about our company?
- Why do you want to be a flight attendant for Piedmont Airlines?
- I like the small family feel of Piedmont Airline... Continue reading this answer
- When was the last time you flew? (I use to be a flight attendant)
- Last ... Continue reading this answer
PSA Airlines
- How would you contribute to the airline?
- By utilizing my 7 years of experience in customer service for the benefit of the company while maintaining... Continue reading this answer
- Tell me about a time that you worked with a difficult employee and how did you make that experience better?
- Describe a time you had to work with a co-worker who was not pulling their weight.
- A team member was not contributing effectively. said person was always having me in the a position. I chose to have a conversation with them and found out they w... Continue reading this answer
- A co-worker had been showing up to shifts late, not contributing, and excessively going missing at work. I decided that I should talk to her before she was terminated. After having a heart to heart conversation with her I ca... Continue reading this answer
- Describe a negative customer service experience you turned around.
- I worked for Atlas Airlines and we do charter flights for the military and also vip for football teams and I had experience and picked up vip flights for the team for Pen-state and Minnesota ,and Pen state team had to fly back to Pen state from Atlanta, and sudden thing happen while taxiing ,and i was in charge of upper-deck and captain asked me if I can call our maintenance guy ,and so purser communicated with the captain and she c... Continue reading this answer
- Tell us what teamwork means to you.
- Teamwork means being able to work with others in a group,... Continue reading this answer
- Teamwork means being able to work with others in a group, ... Continue reading this answer
- Team work is a must specially coming from a big group of crew making sure communicate calmly and so much respect to make sure everyone is in the same page ,even when i was doing crj and erj i made sure to fully communica... Continue reading this answer
- Do you have any time off requirements that we should know in advance?
- no
- no
- What was your previous job/current role?
- Texas Roadhouse as ... Continue reading this answer
- My current job is a customer Service Represen... Continue reading this answer
- I am a volunteer for American red cross serving i... Continue reading this answer
- Flight Attendant and nurs... Continue reading this answer
- I was a waitress for N... Continue reading this answer
- I work for American Airlines as... Continue reading this answer
- I was a flight attendant for a charte... Continue reading this answer
- Do you have any commitments that will prevent you from completing training?
- No.
- No
- No
- When are you available to start?
- In 2 ... Continue reading this answer
- As soon a... Continue reading this answer
- As soon a... Continue reading this answer
- Will you be relocating?
- Yes.
- No, I live in Columbus OH, which... Continue reading this answer
- Yes I will be a... Continue reading this answer
- Yes I wil... Continue reading this answer
Republic Airways
- How do you adjust to changes that you have no control over?
- Define what it means to be an efficient and reliable employee?
- Tell me about a stressful situation at work.
- A gas... Continue reading this answer
- When I was a bartender at the Spring Hill suites in Iowa city, it was my day off and one of my teammates had called in sick last minute. This was actually on my birthday, so I was on my way to go to a dinner when my boss called urgently to see if I would be ab... Continue reading this answer
- I had a student that called during my birthday dinner extremely upset and anxious about her upcoming ACT test. I excused myself from the table so I could continue speaking with her in a more private environment. I told her how important it was to see her accomplishments that she has made in her pr... Continue reading this answer
- Do you have a passport?
- Yes
- I have just submitted my... Continue reading this answer
- Yes.
- Yes
- You won't be given your base until you are 2 weeks into training. How will you deal with that?
- Just be honestly. If this is go... Continue reading this answer
- Take care of personal affair... Continue reading this answer
- I can adapt to anything. Being a Yoga Teacher I had to adapt to many people ... Continue reading this answer
- I'll apply myself... Continue reading this answer
- What experiences have you had that would make you a good flight attendant?
- I have always worked in customer service. I enjoy meeting new people everyday and... Continue reading this answer
- Over 40 years of excellent customer service. Patient, excellent communication skills, effective listening, maintain a calm and friendly demeanor with customers and co-... Continue reading this answer
- You are a flight attendant on a delayed flight and a pax is concerned about missing their connection...what do you do?
- Assure Pax that we are working hard to try to get t... Continue reading this answer
- How do you feel about not knowing what base you will be assigned until 2 weeks into training?
- It's a little exciting, and nerve wracking at the same time,... Continue reading this answer
- Being notified about base assignment before attending ... Continue reading this answer
- How will you adjust to being on call?
- I think it will be a little challenging in the beginning, but... Continue reading this answer
- I will get advice from seasoned flight attendants, in the me... Continue reading this answer
- Adjusting to being on call will be very easy for me, as I have a 100% flexible schedule. I know that having an o... Continue reading this answer
- Why do you think you will be a great fit for this position and why?
- I feel I will be a great fit for this position is do to my prior job as an educator. I ha... Continue reading this answer
SkyWest Airlines
- When you are starting your shift and find out the gas is out what would you do?
- Let the p... Continue reading this answer
- Advise the ... Continue reading this answer
- Do you have a passport?
- Yes
- What would you do if two passengers were arguing over a seat?
- I would suggest they sit... Continue reading this answer
- A pax has called saying that the person seated next to them has a strong perfume and it has something that they were allergic to, how would you respond in that situation?
- I would apologize and make the effort ... Continue reading this answer
- I would apologize for the customer's discomfort and I would then check if ther... Continue reading this answer
- What would you do if a customer was playing a video loud enough that it was disturbing the other customers?
- I would politely approach the passenger and ask if they have headphones if not I would ask the passe... Continue reading this answer
- What do you know about the SkyWest family and culture?
- I know that that they are built on team work, professionalism, safety and stability. Skywest is the worlds largest... Continue reading this answer
- I admire SkyWest's reputation for safety, reliability, and punctuality air... Continue reading this answer
- Frustrating part of a current or previous job.
- Sometimes not know what time you were getting off work. You qu... Continue reading this answer
- A passenger rings the flight attendant call button to complain about a child kicking their seat. The guardian of the child is reading a magazine and not paying attention to the situation. How would you handle this?
- Calmly get the parents attention and exp... Continue reading this answer
- I would calmly approach the parent and ask them if they could redirect t... Continue reading this answer
- I would calmly approach the parent and ask if they could redirect their ch... Continue reading this answer
- What would you do or if a first-class passenger was getting upset?
- I will first find out what the passenger is upset about, I will also empathize with... Continue reading this answer
- Ask the passenger why they were upset. And do my best... Continue reading this answer
- Try to address... Continue reading this answer
- I would approach the passenger and find out why they were upset. I woul... Continue reading this answer
- What would you do or if a piece of luggage didn’t fit in the overhead compartment?
- I would try to find room in the cabin for my customers luggage, if I can not find space, then I wou... Continue reading this answer
- Ask the passenger if he could keep it at his sid... Continue reading this answer
- Reorganize
- If a luggage was to big to fit in a overhead bin I would politely tell the passenger that we will tag t... Continue reading this answer
Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.